Program Manager

Molina Healthcare•Long Beach, AZ

32d

About The Position

JOB DESCRIPTION JOB SUMMARY: Primarily leads compliance training and communications initiatives by developing and managing mandatory education programs, awareness campaigns, and internal communications to promote regulatory adherence and a culture of integrity across the organization. Provides support to Molina functional areas through program management, including policy, workflow and process documentation, management of program controls, vendor practices, budgets, governance frameworks, playbooks and best practices, and champion networks, as applicable. ESSENTIAL JOB DUTIES: Develops and manages compliance learning programs including mandatory training, awareness campaigns, and communications aligned with regulatory and corporate standards. Creates and delivers engaging training content using adult learning principles, LMS administration, and data-driven strategies to improve effectiveness. Oversees compliance communications such as newsletters, intranet content, and resource materials to reinforce awareness of our culture of integrity and reduce compliance risk. Provides subject matter expertise on compliance program management, including policies, workflows, vendor practices, governance frameworks, resource documents, and best practices. Responsible for ensuring well-documented policies, workflows, program controls, internal and third-party practices, playbooks and best practices for respective program. Manages program budget, as applicable, supporting project prioritization. Collaborates with Legal, Compliance, and Information Security to ensure governance standards are upheld. Tracks performance metrics and ensures value realization from deployed solutions. Coordinates recurring meetings to support governance framework and decision-making processes, as needed. At the direction of program (CoE, Shared Service or other functional area) leadership, supports portfolio management and/or initiative-specific change and project management. Collaborates with key stakeholders to support dissemination and adoption of program guardrails, processes, best practices and other collateral. Routinely reviews program collateral to ensure current and accurate reflection of business needs. Identifies opportunities/gaps and provides recommendations on program enhancements to respective leadership team. Responsible for creating business requirements documents, test plans, requirements traceability matrix, user training materials and other related documentations. Generates and distributes standard reports on schedule.

Requirements

Minimum of a Bachelor's degree or equivalent experience is required (organizational learning & development, preferably in journalism, public relations, communications, marketing, or a similar field).
Relevant work experience in healthcare compliance program operations and risk management; compliance training management highly preferred
Proficient in virtual collaboration tools and compliance program communications; experienced in developing training content using adult learning principles, managing LMS platforms (e.g., Cornerstone), and leveraging authoring tools (e.g., Articulate360) to deliver branded, engaging educational materials and events.
Program and/or Project management experience, or equivalent combination of relevant education and experience.
Operational Process Improvement experience.
Managed Care experience, preferably in a shared service, CoE or matrixed environment.
Experience with Microsoft Project and Visio.
Strong presentation and communication skills.

Responsibilities

Develops and manages compliance learning programs including mandatory training, awareness campaigns, and communications aligned with regulatory and corporate standards.
Creates and delivers engaging training content using adult learning principles, LMS administration, and data-driven strategies to improve effectiveness.
Oversees compliance communications such as newsletters, intranet content, and resource materials to reinforce awareness of our culture of integrity and reduce compliance risk.
Provides subject matter expertise on compliance program management, including policies, workflows, vendor practices, governance frameworks, resource documents, and best practices.
Responsible for ensuring well-documented policies, workflows, program controls, internal and third-party practices, playbooks and best practices for respective program.
Manages program budget, as applicable, supporting project prioritization.
Collaborates with Legal, Compliance, and Information Security to ensure governance standards are upheld.
Tracks performance metrics and ensures value realization from deployed solutions.
Coordinates recurring meetings to support governance framework and decision-making processes, as needed.
At the direction of program (CoE, Shared Service or other functional area) leadership, supports portfolio management and/or initiative-specific change and project management.
Collaborates with key stakeholders to support dissemination and adoption of program guardrails, processes, best practices and other collateral.
Routinely reviews program collateral to ensure current and accurate reflection of business needs.
Identifies opportunities/gaps and provides recommendations on program enhancements to respective leadership team.
Responsible for creating business requirements documents, test plans, requirements traceability matrix, user training materials and other related documentations.
Generates and distributes standard reports on schedule.