Program Manager

Sev1Tech

13h

About The Position

Sev1Tech is looking for a Program Manager to manage a team providing enterprise IT services for a DHS customer. The project is focused on delivering O&M and some engineering services to meet IT infrastructure, operations, and cybersecurity needs of approximately 85,000 Federal employees, contractors, and support personnel at several hundred locations in the National Capital Region and facilities across the U.S. The Program Manager is accountable for successful team resourcing, resource management, and service delivery, ensuring on-time, within budget, and high quality performance on multiple task orders that will include: Data Center Services; Email and Messaging Services; Network Services; Testing Services; Voice Services; Critical Incident Management services; Configuration, Change, and Release Management services; Disaster Recovery services; Identity Credential and Access Management (ICAM) services; Cloud Services; Incident Response and Cybersecurity services; Risk Management and Compliance services; Patch and Upgrade Management services; On-Premise Services (e.g., operational monitoring, migration, service restoration); Communications and Collaboration Services; and Security Technology Integration Program (STIP) services.

Requirements

Bachelor's degree (preferably but not necessarily in Information Technology or a related discipline)
10+ years' experience in the federal IT contracting industry
5+ years' experience managing contracts that include a broad range of IT operations tasks
Proven record providing direction, management, and oversight of technical staff and support personnel
Experience managing teams of more than 75 full-time employees delivering IT services across multiple locations throughout the U.S.
Strong problem-solving and analytical skills
Proven record in managing budgets and adjusting staffing levels as needed
Proven record in developing, maintaining, and reviewing project plans, work breakdown schedules, and schedules
Proven record in assisting clients in meeting their mission goals and the needs of their own customers
Excellent communication skills, including the ability to interact effectively with customers at all levels
Strong skills presenting status and decision-support information clearly and concisely for customers
Success managing projects/programs requiring seamless transitions from engineering to operations
Demonstrated record maintaining visibility into and making customers aware of resource usage
Demonstrated record making adjustments to resource usage based on customer priorities
Experience with infrastructure operations – e.g., sys admin, patching, monitoring
Experience with incident response
Experience with Release, Change, and Configuration Management
Experience with federal security requirements, standards, and solutions
Experience with metric, SLA, and SLO development, visualizations (e.g., via Dashboards), and associated reporting
Eligibility for Entry on Duty clearance/Ability to Obtain Secret Level Clearance
PMP (Project Management Professional)

Nice To Haves

Experience managing IT contracts for DHS TSA
Understanding of IT needs of federal and contractor staff who provide technical support at airports and airport adjacent facilities
Cloud certifications
Network certifications
Security certifications
Agile and or DevSecOps certifications

Responsibilities

Providing direction, guidance, and oversight to task order managers, project managers, and program support staff
Managing resources across multiple TOs, including budget forecasting and staff utilization
Ensuring a clear understanding of roles and responsibilities and that the right people are in the right roles
Inculcating and reinforcing a culture of customer and mission focused delivery
Aligning customer and contractor team expectations
Creating a collaborative, responsive, and supportive team environment
Making sure necessary processes, procedures, and tools are in place and maintained
Responding in a timely way to meet ad hoc customer needs that arise
Providing the customer with visibility into progress and risks
Offering customer management strategic inputs to assist in directing the Program
Establishing and ensuring adherence to a continuous evaluation and improvement process
Providing open channels of communication within the team and between the team and customers
Conducting weekly meetings with the contract leadership team and customer on status and performance
Submitting reports on contract performance to the customer
Mentoring project team staff
Leading Monthly Program Reviews with corporate leadership