Program Manager - 24-hour Facility

COMPREHENSIVE HEALTHCARE•Yakima, WA

7h•$79,019 - $118,539

About The Position

The Program Manager for the Aspen Victim Advocacy Services Center provides direction, support and guidance to assigned staff. Provides clinical assessment and therapy services to clients admitted to the facility. Although the Program Manager has primarily a Monday-Friday day shift schedule, they must also be available for after-hours emergency calls and shift coverage when necessary.

Requirements

Bachelor’s degree in social services or behavioral sciences or related field.
Must have valid driver's license, vehicle liability insurance, and a minimum of two years of safe driving experience
In compliance with state and federal law, Comprehensive Healthcare requires all candidates to complete a post-offer, pre-employment drug screen and background check. Please refer to WAC 388-113-0020 through 388-113-0030 for information on criminal convictions and pending charges that automatically disqualify an individual from working for Comprehensive Healthcare. Please refer to RCW 49.44.240 for information on pre-employment drug screening.

Responsibilities

Conducts behavioral health groups following Comprehensive Healthcare’s guidelines and policies.
Leads groups using effective group facilitation skills that promote participation and interaction among group members.
Utilizes group process to develop insight, practice skills, and motivate client for change.
Follows lesson plan or curriculum and connects presented material to individual treatment plan goals.
Provides a combination of direct service and service coordination, with internal and external resources, to assist the client with achieving identified treatment plan goals.
Demonstrates a comprehensive knowledge of community services and resources (including peer, natural, and community supports) and actively encourages individuals to access them.
Advocates for the client when appropriate to attain services and benefits to further recovery goals.
Demonstrates and utilizes knowledge of development in children, youth and young adults.
Demonstrates and utilizes knowledge and understanding of behavioral health problems in children, youth and young adults.
Demonstrates and utilizes knowledge of and ability to work with issues of confidentiality, consent and capacity.
Demonstrates the ability to collaborate and coordinate with family, parents, caregivers and community and natural supports.
Communicates effectively with children and youth of differing ages and developmental levels.
Conducts and documents on-going clinical supervision consistent with Comprehensive Healthcare’s policies and procedures, and consistent with the requirements for the supervised employee’s professional credentials.
Assesses clinical skills, gives constructive feedback, and provides (or arranges for) training and coaching to promote the development of technical skills, therapeutic approaches, and strength-based interventions appropriate for the client population served.
Creates a continuing education plan and designs and tracks learning objectives to support new skill development consistent with job requirements.
Utilizes appropriate crisis intervention techniques for client stabilization.
Accurately screens for risk to self, others, property and the presence of grave disability and makes appropriate referrals.
Documents and reports and/or notifies as required by law.
Applies QPRT (Question, Persuade, Refer or Treat) principles in assessing risk and in safety and treatment planning.
Develops and documents appropriate safety plans.
Effectively and legally interviews applicants and makes appropriate staff selections.
Follows policies and procedures for corrective action relating to staff performance.
Provides sound supervision to all direct reports which include appropriate and frequent performance feedback.
Supports employees in skill development and goal attainment.
Completes performance evaluations in a timely and thorough manner.
Appropriately utilizes the Human Resources Department as needed and required.
Conducts family therapy following Comprehensive Healthcare’s guidelines and polices.
Demonstrates appropriate clinical skills and techniques for client population served to engage clients in meeting treatment and recovery goals as outlined in the Treatment Plan.
Provides specific evidence-based practice treatment consistent with training received.
Demonstrates and utilizes knowledge of normal aging process and age-related changes.
Demonstrates an understanding of neurocognitive disorders and their impacts on functioning.
Demonstrates awareness of how medical issues can affect mental status.
Conducts individual therapy following Comprehensive Healthcare’s guidelines and polices.
Demonstrates appropriate clinical skills and techniques for client population served to engage clients in meeting treatment and recovery goals as outlined in the Treatment Plan.
Provides specific evidence-based practice treatment consistent with training received.
Completes all required intakes/assessments following Comprehensive Healthcare’s guidelines and polices for content, format and timeliness.
Obtains appropriate and essential information during assessment.
Establishes rapport with clients and obtains and documents the essential clinical data which is age, culturally and disability sensitive and specific.
Interprets clinical data to establish and substantiate medical necessity and diagnosis.
Develops treatment recommendations, case conceptualization and goals.
Demonstrates ability to minimize distractions while observing medication self-administration.
Demonstrates ability to locate and adhere to medication management policies and procedures.
Demonstrates ability to maintain cleanliness and hygiene.
Demonstrates ability to provide education, support and instructions during medication self-administration.
Practices the Five Rights of Medication Administration; Right Patient, Right Medication, Right Dose, Right Route and Right Time.
Demonstrates ability to order/re-order medications.
Demonstrates ability to document medication self-administration in Medication Administration Record (MAR).
Conducts and documents ongoing assessment of medication adherence, medication effectiveness, and side effects of medications reporting information to appropriate supervisor(s) and/or physicians as applicable.
Demonstrates ability to locate and complete Medication Error Reports according to policy.
Demonstrates ability to store and/or dispose of medications according to policy.
Conducts and documents ongoing assessment of clients understanding of need for medication and provides education as applicable.
Completes all required negotiated service agreements following Comprehensive Healthcare’s guidelines and polices for content, format and timeliness.
Applies assessment, evaluation and reassessment data to the formulation of the negotiated service agreements.
Supports recovery principles by incorporating the individual’s and their family’s (when applicable) strengths, barriers and needs into the plan components.
Documents problem statements and treatment goals/objectives/ discharge plan that are written in clear and understandable language and includes client’s own voice.
Formulates measurable, achievable goals and objectives within the scope of treatment provided in collaboration with the client.
Describes clinical modalities/interventions that are reasonable and provided according to applicable Comprehensive Healthcare protocols.
Reassess treatment effectiveness and adapts negotiated service agreements as needed in collaboration with the individual client.
Conducts in program screening processes according to program guidelines.
Collects all pertinent clinical information.
Facilitates effective and professional communication during screening and intake processes.
Documents screenings and admission decisions as appropriate.
Adheres to policies and procedures regarding use and application of seclusion and restraints to ensure safety for clients and staff.
Adheres to techniques and approach to managing violent and aggressive behavior as per the facility’s crisis intervention training modality.
Documents specific client behaviors and staff interventions leading to safe use of seclusion and/or restraint, according to policies and facility protocols.
Demonstrates proficiency in the use of skills in accordance with agency approved crisis intervention and de-escalation techniques such as those taught in PROACT and Psychiatric Emergency Response Team (PERT) training.
Completes all required service notes according to Comprehensive Healthcare’s guidelines, policies and procedures regarding format, content and timeliness.
Language used in service notes is respectful, clear, descriptive, concise and client-centered.
Service notes accurately depict treatment modalities and interventions provided within the clinician’s scope of practice and according to treatment plan.
Service notes accurately reflect and depict client status and progress consistent with assessment and reassessment data, problem statements and treatment plan goals and objectives.
Conducts and documents ongoing assessment of client symptoms and their response to prescribed medications.
Provides support and education to encourage clients to take medications as prescribed.
Promotes illness self-management skills to assist clients with medication adherence, identifying warning signs and symptoms, and symptom management skills.
Monitors medication side effects and facilitates access to, and communication with, medical staff as needed.
Provides direction, supervision, coaching, training and regular performance feedback to build employee skills and support progress toward goals.
Effectively and legally interviews applicants and makes appropriate staff selections.
Creates training and development plans to support new employees to be successful.
Completes performance evaluations in a timely and thorough manner.
Assists with the development of the team budget and monitors budget throughout the year.
Monitors program plan adherence to ensure quality service delivery.
Collaborates with the Human Resources Department on hiring, retention and progressive discipline issues.
Communicates relevant matters to direct reports timely and effectively.
Completes all required treatment plans following Comprehensive Healthcare’s guidelines and polices for content, format and timeliness.
Applies assessment, evaluation and reassessment data to the formulation of treatment plans.
Supports recovery principles by incorporating the individual’s and their family’s (when applicable) strengths, barriers and needs into the plan components.
Documents problem statements and treatment goals/objectives/ discharge plan that are written in clear and understandable language and includes client’s own voice.
Formulates measurable, achievable goals and objectives within the scope of treatment provided in collaboration with the client.
Describes clinical modalities/interventions that are reasonable and provided according to applicable Comprehensive Healthcare’s protocols.
Reassess treatment effectiveness and adapts treatment plan as needed in collaboration with the individual client.

Benefits

A variety of career opportunities in a wide range of settings with room for mobility and promotion
Regular training opportunities including support, supervision, and consultation in implementing evidence-based services and programs
Clinical supervision toward licensure, if applicable
A strong reputation for providing quality, evidence-based services within a collaborative multi-disciplinary team environment
Innovative, forward-looking leadership that seeks to thrive in an ever-changing healthcare environment
Joint Commission-accredited organization committed to continuous quality improvement
Established partnerships with major research universities and other community and healthcare providers to implement cutting-edge treatment programs and services
Competitive salaries within our communities and industry
Healthcare coverage for employee and qualified family members
Generous vacation, paid holiday and sick leave policies
Access to Employee Assistance Program services
Agency-funded retirement plan with contributions equal to 5% of compensation
Additional retirement investment opportunities with a 50% investment match of up to 4% of compensation
Agency-funded life and disability insurance program
Tuition reimbursement program to support employees pursuing additional education
Employer-funded student loan repayment assistance