Program Manager

Strattec Security•Auburn Hills, MI

14d

About The Position

STRATTEC Security Corporation is one of the world's largest suppliers providing access and security systems to the automotive market. This drives us to be an innovative company with the latest technology. STRATTEC creates exciting opportunities to people who like to work in an environment that challenges them to be creative, deal with multiple customers and projects, and research the latest technology. You will help STRATTEC to be a pioneer by working closely with the largest automotive customers in the world along with the largest electronic partners. Let us know who you are! We want to know what motivates you and why you are the ideal candidate for our growing team. The ideal candidate will possess a team oriented attitude; have a multidiscipline background, and a passion for innovation. We are looking for leadership skills to develop a new group internally. If you are one who like to build a team, has strong skillsets and likes to see your own ideas come to life, apply quickly! SUMMARY Responsible for the implementation of customer product programs on time, within budget and at the highest quality levels according to customer requirements. Tracking and highlighting areas for improvement. Manages Program Timelines by directing, coordinating and communicating to all SSC internal functional groups, assigned to program, and Customer functional groups and platform teams.

Requirements

Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments. Listens for improvement to customer satisfaction.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Oral Communication - Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
Strategic Skills – Able to listen to the customer to identify customer needs and identify trends and then translate this information into strategies for growth.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public.
Ability to apply concept such as fractions, percentages, ratios, and proportions to practical situations.
Understanding of general financial principles.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Bachelor's degree; and four to ten years related experience and/or training; or equivalent combination of education and experience.

Nice To Haves

Master's degree preferred.

Responsibilities

Release customer programs into Product Development Process (PDP) using electronic project management tools.
Plan and implement programs following PDP guidelines to manufacturing acceptance and full production.
Plan and implement SSC driven initiatives such as insourcing – manufacturing relocations – process automation that affects products in development or post SOP
Lead internal and customer communication to ensure all program related deliverables and expectations are met.
In conjunction with various functional groups, track customer program-related timing progress for capital & tooling.
Identify resource requirements to meet customer/program requirements and SSC business criteria.
Work with functional managers to communicate and prioritize resource requirements and expectations.
Lead and motivate team members to achieve team, SSC and customer goals.
Primary Program contact for Customer Management, Voice of the Customer, ensuring needs are clearly heard within the SSC organization.
Assist in creating and executing strategy to diversify customer base and assists to expand vehicle content
Drive continuous improvement process and customer satisfaction
Maintains program open issues records.
Maintains evidence of compliance; PDP/Program Books.
Manages change process as it affects the program, including changes post SOP
Resolve cross-functional disputes
Escalate issues and leads the cross functions in plans for issues resolution
Support piece price negotiations as they relate to product changes and cost downs.
Travel, as required.
Responsible for following all processes and procedures to support SSC policies and governmental regulations.
Responsible for product profitability award to launch with the objective of maximizing profit.
Ability to exercise Responsibility without direct Authority over various departments/groups.