Program Manager

Patriot Enterprises•Fort Knox, KY

About The Position

Patriot Enterprises will provide transition assistance, information, training, counseling, and services to eligible Soldiers, spouses and families in support of the US Army's Transition Assistance Program (TAP). Duties and Responsibilities: Serve as Patriots authorized representative with full authority over day-to-day contract execution, workforce direction, and operational decision-making. Provide centralized leadership for a large, geographically dispersed workforce, ensuring consistent performance, accountability, and service delivery across all supported locations. Establish and enforce standardized management, scheduling, and reporting processes to ensure mission coverage, staffing continuity, and compliance with contract requirements. Maintain routine and sustained coordination with the Government Contracting Officer's Representative (COR), and other government leadership to ensure alignment with performance expectations and timely resolution of issues. Act as the primary interface between Government stakeholders and contractor personnel for operational matters, performance discussions, and corrective actions. Monitor workforce performance using defined metrics and quality standards, implementing corrective actions, and continuous improvement initiatives as required. Ensure all positions are staffed with qualified personnel, including oversight of onboarding, credentialing, backfill, and surge support across multiple geographic locations. Manage staffing coverage during normal operations, Government closures, holidays, and contingency conditions to ensure uninterrupted mission support. Identify, assess, and mitigate operational and staffing risks, escalating issues appropriately and implementing preventive measures. Ensure contractor compliance with all contractual, security, and personnel requirements.

Requirements

Bachelor's degree from an accredited institution in Business Administration, Management, Human Resources, Public Administration, or a related field
Minimum ten (10) years of experience in program or contract management supporting in support of geographically dispersed programs

Nice To Haves

Understanding and experience working within Army organizations at senior echelons with experience supporting / executing Army Transition Assistance programs is preferred.

Responsibilities

Serve as Patriots authorized representative with full authority over day-to-day contract execution, workforce direction, and operational decision-making.
Provide centralized leadership for a large, geographically dispersed workforce, ensuring consistent performance, accountability, and service delivery across all supported locations.
Establish and enforce standardized management, scheduling, and reporting processes to ensure mission coverage, staffing continuity, and compliance with contract requirements.
Maintain routine and sustained coordination with the Government Contracting Officer's Representative (COR), and other government leadership to ensure alignment with performance expectations and timely resolution of issues.
Act as the primary interface between Government stakeholders and contractor personnel for operational matters, performance discussions, and corrective actions.
Monitor workforce performance using defined metrics and quality standards, implementing corrective actions, and continuous improvement initiatives as required.
Ensure all positions are staffed with qualified personnel, including oversight of onboarding, credentialing, backfill, and surge support across multiple geographic locations.
Manage staffing coverage during normal operations, Government closures, holidays, and contingency conditions to ensure uninterrupted mission support.
Identify, assess, and mitigate operational and staffing risks, escalating issues appropriately and implementing preventive measures.
Ensure contractor compliance with all contractual, security, and personnel requirements.