Program Manager

ChesPenn Health Services•Chester, PA

33d

About The Position

The Program Manager is responsible to oversee, manage, coordinate and further develop healthcare related programs to ensure they benefit one another and meet business goals. This position leads programs and partnerships that address healthcare services will be the primary contact with program funders and be involved in program operations and possible development of new and similar programs. The Program Manager is responsible for ensuring goals and objectives are met as required.

Requirements

Bachelor’s degree in social work, human services or public health
Two or more years in social services or related field
Knowledge of community resources, healthcare and/or public health
Strong communication skills
Ability to generate, analyze and report date to drive improvement
Results oriented with the ability to prioritize and manage multiple programs simultaneously
Knowledge of protocols, procedures, regulations and standards
Ability to make effective administrative/procedural decisions and recommendations
Skill in the use of computers with a Windows-based operating environment
Maintains courtesy and diplomacy when interacting with clients
Able to work effectively at all levels in a collaborative team environment
Able to offer guidance and supervision in a constructive and appropriate manner
Excellent organizational and leadership skills
Professional manner and appearance
Outstanding customer service and interpersonal skills
Adheres to office dress code and standards of behavior
Maintains patient confidentiality
Responds professionally to high-pressure situations and time limits
Works independently with little to no supervision

Responsibilities

Implement and manage the assigned programs, program goals and metrics, monitoring progress, and managing relationships.
Provide comprehensive and actionable feedback to program partners to support program improvements
Collaborate with the clinical team to develop health promotion programs and interventions
Utilize statistical data to identify key health trends and priorities
Develop comprehensive program strategies that align with community needs and organizational goals.
Set clear objectives and KPI’s (Key Performance Indicators) for program success, considering statistical benchmarks
Collaborate with the performance improvement coordinator to collect, analyze and interpret health data to identify areas of improvement and measure program outcomes
Use statistical tools and models to track progress and make data driven decisions
Build and maintain relationships with community partners, healthcare providers, and managed care organizations
Collaborate with local organizations to leverage resources and expertise
Oversee the execution of health promotion initiatives, ensuring they are on schedule and within budget
Monitor the quality and effectiveness of programs and make necessary adjustments
Conduct regular program evaluations, using statistical analysis and patient satisfaction to assess impact and identify areas for improvement
Prepare reports and presentations for internal and external stakeholders
Engage in budget management as defined and directed by the Chief Medical Officer
Working with other departments to develop budgets and plans for the programs
Evaluating and assessing programs strengths and weaknesses
Maintain regular contact with funding organizations and report on program activities
Participate in the development, implement and regularly review and update relevant policies and procedures for the programs.
Ensure effective systems to track progress, and regularly access program components, so as to measure successes that can be effectively communicated to staff and funders.
Devising new programs that support the organizations objectives
Prepare and submit reports as required.