Program Manager

Community Resources for Justice•Orange, MA

17h•Onsite

About The Position

Supervise the delivery of high quality residential services to the individuals receiving support from Community Strategies in Massachusetts. Support a culture that develops superior agency wide operations through a leadership role in Community Strategies. Functional Responsibilities: Coordinates and supervises daily residential and program activities including supervision of staff, maintenance of residence, and teaching personal care of the consumers. Ensure high quality residential services to all individuals delivered within a team management approach Able to apply all the basic tenants of Positive Behavioral Supports (PBS) in work with individuals and staff Represent CRJ/CS in meetings with stakeholders, including funders, families, guardians, regulatory and review committees and agencies Hire, train, supervise and manage the performance of program operations staff with particular focus on each of the Residential Directors. Provide on-call support in the evening and on weekends for the group home(s) in conjunction with the Residential Director, Clinical Department and Nursing Department. Organizes and facilitates opportunities for community integration in leisure and vocational areas for all consumers as well as maintaining open communications with the consumers family, service coordinators and responsible outside Departments. Helps and supports individuals develop confidence and accountability to the rules of society and the structure of the program Ensures all the proper documentation of individual care in the HCSIS and Electronic Medical Records system as well as trains all staff on the proper handling of information. Manages program funds and supervises personal finances for each of the individuals. Implement Policies and Procedures in accordance with the regulations of the State of Massachusetts and consistent with CRJ agency practice Researches and utilizes all available means of therapy in relation to each client’s individual needs. Implement all behavior plans, ISP objectives, ADL’s, and recreational activities. Ensure all performance reviews are conducted annually and provide on-going supervision to all staff. Insure that complete and appropriate individual records are maintained in accordance with the Department of Developmental Services and Community Resources for Justice Regulations and policies. Ensures duties and responsibilities are carried out in a supportive and professional manner and attends appropriate meetings. Performs other job related projects and activities as requested or directed. Addendum:Based on the specific needs of the individuals supported in the home, the Program Manager have additional responsibilities to meet those needs. The current designations in these specific locations are Stabilization, Behavioral and Medical. Additional responsibilities will be outlined by the Residential Director in accordance with the contract or service agreement for that specific location.

Requirements

Bachelor’s Degree, preferred
Two years of management experience in Human Services, preferred
Three years of experience with DD or ID populations, management experience preferred
Bilingual, bicultural, encouraged
Prior experience in residential treatment and/or community-based group homes, preferred
Excellent writing skills, including the ability to write detailed and extensive reports
Excellent expressive language skills, both in 1:1 and group settings. The ability to adjust a presentation to the receptive abilities of listeners.
Excellent receptive language skills, including the ability to understand speakers of varying levels of competence and actively listen
Ability to develop constructive and cooperative working relationships with others and maintain them over time.
Constructively work in an agency setting with supervisors, peers, managers and staff
Successfully represent CRJ when interacting with funding sources, guardians, families and other stakeholders
Ability to use appropriate conflict resolution techniques
Maintain awareness of the importance of diversity
Ability to pass First Aid, CPR, PABC and all training required by Residential Counselors
Customer Focus
Communication Skills
Team Effectiveness
Problem Solving & Decision Making
Adaptability/Cooperation
Continuous Development
Initiative
Process Improvement
Building high performance
Commitment to results
Financial management
Project management
Workforce planning
Collaborative problem solving
Decision making
Use of Outlook, PowerPoint and Excel - spreadsheets and graphing.
Ability to use CRJ’s Electronic Medical Record System and other reporting systems
Ability to use HCSIS effectively
Use of the internet and electronic devices to improve work performance
Sitting for extended periods, speaking, climbing stairs, periodic light lifting, and traveling throughout New England.

Nice To Haves

Bachelor’s Degree, preferred
Two years of management experience in Human Services, preferred
Three years of experience with DD or ID populations, management experience preferred
Bilingual, bicultural, encouraged
Prior experience in residential treatment and/or community-based group homes, preferred

Responsibilities

Coordinates and supervises daily residential and program activities including supervision of staff, maintenance of residence, and teaching personal care of the consumers.
Ensure high quality residential services to all individuals delivered within a team management approach
Able to apply all the basic tenants of Positive Behavioral Supports (PBS) in work with individuals and staff
Represent CRJ/CS in meetings with stakeholders, including funders, families, guardians, regulatory and review committees and agencies
Hire, train, supervise and manage the performance of program operations staff with particular focus on each of the Residential Directors.
Provide on-call support in the evening and on weekends for the group home(s) in conjunction with the Residential Director, Clinical Department and Nursing Department.
Organizes and facilitates opportunities for community integration in leisure and vocational areas for all consumers as well as maintaining open communications with the consumers family, service coordinators and responsible outside Departments.
Helps and supports individuals develop confidence and accountability to the rules of society and the structure of the program
Ensures all the proper documentation of individual care in the HCSIS and Electronic Medical Records system as well as trains all staff on the proper handling of information.
Manages program funds and supervises personal finances for each of the individuals.
Implement Policies and Procedures in accordance with the regulations of the State of Massachusetts and consistent with CRJ agency practice
Researches and utilizes all available means of therapy in relation to each client’s individual needs.
Implement all behavior plans, ISP objectives, ADL’s, and recreational activities.
Ensure all performance reviews are conducted annually and provide on-going supervision to all staff.
Insure that complete and appropriate individual records are maintained in accordance with the Department of Developmental Services and Community Resources for Justice Regulations and policies.
Ensures duties and responsibilities are carried out in a supportive and professional manner and attends appropriate meetings.
Performs other job related projects and activities as requested or directed.