Program Manager

Mahec • Asheville, NC

21d • $70,000 • Onsite

About The Position

PRIMARY ACCOUNTABILITY: The Program Manager will provide operations, administrative, program oversight and supervision of teams for population health and substance use disorder programs across the organization in consult and supervised by Director of Complex Care Management and in consult with Clinical Director of Substance Use Disorder Initiatives. This role will establish and maintain partnerships with key external groups and organizations in the region including local health departments, Community Health Centers (CHCs), Federally Qualified Health Centers (FQHCs), Community Based Organizations (CBOs) and government agencies to coordinate regional safety net health initiatives including high risk care management, tailored care management, and cross agency integrated health services. This is a grant funded position and is fully funded through July 2026. Primary responsibility includes: Managing multiple projects and overseeing programs through the full life cycle to support integration with and advancement of organizational initiatives. Supporting the implementation of new care management programs ensuring effective and timely launch, compliance with MAHEC organization policies and CQI metrics, as well as continuing to oversee and manage established and new substance use disorder programs. Supporting supervisor on efforts to engage with CQI to ensure growth and improvement, developing workflows, organizing and conferring meetings with key internal and external stakeholders. Requires that the individual have a high level of expertise and skill that is unique to grants and project management such as administrative operations, budgeting and resource planning, data collection, program development and evaluation along with content expertise whenever possible. Mentors learners, reviews/evaluates team members, identifies training needs, conducts project management training for the organization, consults and supports on other projects to initiate or correct course. Collaborates with supervisor on hiring new or replacement roles in program and project management. Supervise project managers, and fellows, overseeing programs through the full life cycle to support integration with and advancement of organizational initiatives. Oversee training teams assigned to different grants as well as project management processes and systems. Ensure implementation of work plans, setting and maintaining standards and timelines, achieve budget targets, fulfill contract deliverables, oversee functions related to data acquisition and quality control and lead effective teams with the direction of the Director of Care Management and Substance Use Disorder Programs. The role requires high level integrity and accountability and is viewed by peers, management and community members as continually adding value across the organization and in the community. Identify successful program areas, synchronize delivery of program implementation and results across the organization, support strategic planning with Dir. Of Care Management and SUD Programs, foster partnerships and collaboration, provide needed data management/reporting, manage resources and cross-project staffing, develop and adhere to agreements and budgets to achieve program success and alignment to MAHEC’s strategic priorities and vision. Seek professional development and certification opportunities to build knowledge and competency in the area of leadership, program development, management, evaluation and dissemination.

Requirements

• Integrity and Accountability Instills trust through own actions and follows through on commitments. Demonstrates high standards of ethics and treats others fairly and consistently. Establishes clear expectations for self and others to achieve stated goals and objectives. Exemplifies conduct congruent with MAHEC values and professional guidelines.
• Engagement and Delegation Creates a climate in which others want to do their best and feel personally invested. Engages in shared decision‐making and invites input from team members. Conveys trust in people’s competence to do their jobs and recognizes great performance. Trusts others by delegating responsibilities and allowing appropriate autonomy. Avoids micromanaging and promotes others to take initiative.
• Analysis and Problem Solving Solves difficult problems through careful and systematic evaluation of information, possible alternatives and consequences. Effectively and efficiently integrates information from diverse sources and evaluates the information against possible courses of action. Makes timely decisions, even when data is limited or solutions produce unpleasant consequences.
• Strategic Thinking Formulates effective strategies consistent with the organization’s vision and goals. Translates ideas and concepts into practical applications. Takes a long‐term view and anticipates challenges and trends. Thinks critically, understands implications of decisions, and manages risks. Understands how own work fits within organizational context and relates to the work of other teams.
• Planning and Organizing Effectively organizes and plans work according to organizational needs by defining objectives and anticipating needs and priorities. Efficiently manages own time and the time of others and effectively handles multiple demands and competing deadlines. Identifies goals, develops plans, estimates time frames and monitors progress. Works swiftly toward implementation.
• Teamwork and Collaboration Fosters commitment, team spirit and trust. Consistently develops and sustains collaborative working relationships, including across functions and departments. Fosters an inclusive culture of respect for individual and cultural differences
• Diversity, Inclusion + Equity Seeks out cross-cultural experiences that encourage awareness; seeks feedback from diverse stakeholders. Ensures equity mindset to carry out mission in culturally relevant ways.
• Any combination of education and experience equivalent to: Terminal degree in Public Health, Education, or related field, or Master’s degree and 3 years of specialized experience Bachelor’s degree and 5 years of specialized experience Two years of experience in leading teams or providing supervision
• Proficiency in Microsoft applications and database applications required. Ability to learn new software applications.
• Experience with audiovisual (A/V) equipment required; experience with educational technology preferred.
• Excellent written and verbal skills
• Excellent interpersonal skills with individuals and groups
• Ability to lead and work as an effective team member
• Ability to effectively respond to questions/common inquiries or complaints from internal and external customers, including but not limited to: speakers, vendors, participants, managers, clients, and the public.

Nice To Haves

• A strong commitment to serve WNC through MAHEC’s mission and vision
• Experience facilitating large multi-sector strategic development
• History of external funding from foundations, government, or industry (appropriate for career-level).
• Experience teaching and mentoring students, staff, and/or peers
• Experience designing data collection materials and databases
• Trained or experienced with healthcare or health systems

Responsibilities

• Strategy Development Facilitates synergy, congruence, and interdisciplinary collaboration across MAHEC’s departments, projects, programs, and personnel through planning and co-leading meetings
• Serves as program lead or co-lead, and/or consult in other projects/programs focused on workforce development, clinical intervention, community capacity building, and environmental shift
• Develops in collaboration with leadership and strategic partners programmatic interventions that improve the wellbeing of those impacted by SUD and outreach across the region. This includes prioritizing successful program areas, synchronizing delivery of program implementation, and research and policy development
• Collaborates inclusively across clinical and research departments in the organization, fosters partnerships, and ensures data management and resources are appropriate
• Ensures appropriate staffing, develops and adheres to agreements, and budgets to achieve program success and alignment to MAHEC’s strategic priorities and vision
• Identifies, secures and manages funding to support population health and substance use disorder initiatives
• Convenes, creates, and guides regional collaboration, including community outreach
• Partners with other program leads and teams on multiple grants to ensure administrative operations, budgeting and resource planning, data collection, program development, and evaluation align with MAHEC and funder requirements
• Contribute to scientific discourse through the publication of peer-reviewed manuscripts and sharing of research work at local and national professional or scientific meetings
• Correspondence/Communication Creates agenda and facilitates meetings, professional development, and conferences
• Effectively communicates with team members and various stakeholders including funders, faculty, colleagues, partners, sub-recipients, and vendors in a variety of formats including social marketing, written correspondence, virtual meetings, email, phone, and in-person
• Guides the development and supervision of teams and team members through clear and growth-minded communication
• Aligns communications strategies to support further funding for grants initiatives based on workflows and processes
• Create and performs presentations
• Administrative Responsibilities Ensures sustainability through active budget planning and oversight
• Integrates quality improvement activities
• Develops tools for effective pre-implementation, implementation, evaluation, and ongoing maintenance of project deliverables
• Reviews and approves technical writing and reports
• Project/Program Direction Guides the standardization of processes and scales up best practices
• Supports department in implementing pre and post-award processes
• Ensures the use of a repository for records of the project activities and lessons learned
• Guides PI/PDs in setting up, implementing, and closing funded projects that meet or exceed expected standards
• Supervision/Management Partner with supervisor to develop and sustain an effective and financially stable workforce
• Implement Continuous Performance Program providing weekly 1:1 support, performance reviews
• Provides direction and supervision to direct reports and teams
• Provides a range of education services based on program and customer needs.
• Develops and provides tools, resources, mentoring and training.
• Trains teams to manage programs in alignment with Office of Sponsored Programs (OSP) SOP, including providing training on budgets, grant management, resource utilization and risk mitigation plans
• Collaborates and consults on development and submission of grant applications and contracts that include population health and substance use disorder
• Leads communication with various stakeholders and partners including faculty, colleagues, community, funders, sub recipients and vendors and other AHECs in a variety of formats regarding population health and substance use disorder
• Forecasts budgets for grant and contract revenue and billable services
• Creates a roadmap to represent the planned work across an array of population health and substance use disorder programs to ensure coordination, efficiency, synergy and enhanced impact across the organization.
• Ensures that all programs are executed in line with any applicable policy and regulatory requirements.
• Implements programs in consultation with internal and external partners.
• Plans, implements, and monitors progress of programs.
• Continuous feedback and performance reviews for direct reports.

Benefits

• full benefits available
• MAHEC is a qualifying employer for the Public Service Loan Forgiveness (PSLF) Program. Employees who meet federal requirements may be eligible to have remaining student loan balances forgiven after 10 years of qualifying payments while working full-time at MAHEC.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees