Program Manager

Akiva Ai•Baltimore, MD

2d•$125,000 - $185,000•Hybrid

About The Position

AKIVA is an AI-native engineering firm specializing in enterprise services, domain-specific solutions, and high-performance infrastructure from strategy through deployment. We build innovative systems that drive measurable results for commercial enterprises and government agencies. AKIVA is a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). AKIVA is seeking a Program Manager to provide executive-level oversight and governance for a statewide enterprise network services program. The Program Manager is the primary contractual interface to the client, ensuring contractual compliance, performance excellence, customer satisfaction, and administrative alignment across NOC operations, network engineering, provisioning, service assurance, fiber design, work order management, invoicing, outside and inside plant (OSP/ISP) design, and on-net migrations. AKIVA-provided AI-assisted governance, reporting, and dashboarding tools may be used to accelerate business reviews, risk and issue tracking, supplier diversity reporting, and executive briefings.

Requirements

Project Management Professional (PMP) certification
Bachelor's degree from an accredited college or university in Engineering, Computer Science, Information Systems, Business, or related discipline
At least 10 years of experience managing large-scale IT programs
At least 5 years of experience managing a network supporting at least 100 locations
Demonstrated ability to manage complex, multi-year, multi-discipline IT programs
Full-time availability as dedicated Key Personnel; must be available for leadership meetings, escalations, and priority events
Must be authorized to work in the United States

Nice To Haves

Program Management Professional (PgMP) certification or Master's degree in related field
Prior state or federal IT services program leadership experience
ITIL v4 Managing Professional or Expert certification
Experience with supplier diversity and small-business program reporting and compliance
Familiarity with AI-assisted program governance, reporting, and dashboarding tools

Responsibilities

Serve as the primary contractual interface between the Contractor and the client across all program services
Ensure all services delivered under the program meet or exceed SLAs and KPI targets; enforce governance structures that align with client strategic objectives and IT initiatives
Oversee all staffing, subcontractors, and resource allocations; approve deliverables, Work Orders, invoices, and reporting
Manage risk, quality assurance, and continuous improvement programs across NOC, network operations, engineering, provisioning, and outside/inside plant work
Lead Quarterly Business Reviews (QBRs) and Quarterly Program Reviews (QPRs) with stakeholders to review performance, risks, compliance, and improvement opportunities
Oversee Work Authorization (WA) processes and ensure timely execution of work orders, provisioning, migrations, and service activations with minimal service impact
Coordinate Transition-In and Transition-Out activities and all major operational changes
Direct ongoing IT infrastructure O&M, ensuring performance, availability, and resiliency for statewide network assets — backbone, edge, customer premise equipment (CPE), and fiber
Serve as the single point of accountability for program communications with the client, subscribing agencies, Contractors, and service providers
Adhere to ITIL, PMBOK, or other agreed-upon methodologies and quality standards; maintain documentation with ServiceNow for audits, governance, and knowledge transfer