Program Manager

NTI Connect LLC

20h

About The Position

If being a part of a tight-knit organization that operates in some of the most advanced technology environments around the world sounds like a dream job, NTI might be the right fit for you! With the perks of a large organization, NTI remains true to its roots as a home-grown company with an open door culture that welcomes new ideas and encourages professional growth. We set you on the right path with careful onboarding and thorough training programs that prepare you for success in your role and beyond. NTI prides itself on delivering efficient and effective solutions across a wide range of industries. Our success is largely dependent on the stellar ability of the program management team. The ideal candidate will have a sharp business mind and proven ability to strategize and implement high-level program initiatives. As a natural leader, this person should have strong talent for project coordination and delegation. Ultimately, the Program Manager should be motivated by a desire to optimize productivity and nurture program success for key customer accounts/projects from inception to completion.

Requirements

Five or more years of experience in Project Management
Exceptional skills in leadership, time management, facilitation, and organization
Experience in managing stakeholders
Working knowledge of digital marketing
Outstanding knowledge of change management principles and performance evaluation processes
Bachelor's Degree or Master's Degree in business or related field.
Proven stakeholder management skills.
Proven experience managing a team.
Strong working knowledge of CRM software
Experience in proposal writing
Experience using computers for a variety of tasks.
Competency in Microsoft applications including Word, Excel, and Outlook.
Must be able to lift approx. 15 lbs.

Nice To Haves

PMP Preferred

Responsibilities

Strategize, implement, and maintain program initiatives that adhere to organizational objectives.
Develop program assessment protocols for evaluation and improvement.
Oversee multiple project teams, ensuring program goals are reached.
Developing new customer programs such as installation criteria, material specifications, site requirements, etc.
Oversee the management of long-term goals associated with programs and develop/measure success factors.
Ensuring goals are met in areas including customer satisfaction, safety, quality, and training collaborating closely with TSQ team.
Implementing and managing complex changes and interventions to ensure project goals are achieved.
Producing accurate and timely reporting of programs’ status throughout its life cycle and consolidated status reports by customers across markets and service lines.
Working on growth strategies with the sales, marketing and operations team to ensure consistency across markets.
Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
Manage program and project teams for optimal return on investment, and coordinate and delegate cross-project initiatives.
Identify key requirements for cross-functional teams.
In partnership with Area Directors, develop and manage plan to drive revenue for key customer accounts and be accountable for delivering against established business goals/objectives.
In this role you will create and track best practices, organize departments workflows and monitor progress, deliver reports, and ensure compliance with all departments.
You should have experience creating workflows (Visio), work breakdown structures, creating, editing and writing policies and procedures and be well-rounded with large telecommunications projects.
Create and track Key Performance Indicators (KPIs) of individuals and teams to ensure projects are meeting expectations and develop reporting to show KPI's
Identify and drive process improvement initiatives.
Work closely with project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives.
You will be responsible for the matrix management of project teams and Project Managers across multiple groups and ensuring the projects are completed according to mutually agreed upon timeline policies and procedures and project tracking proven experience reading blueprints and schematics.
Responsible for work load balancing among resources - across markets.