Program Manager

ABM US•Mountain View, CA

About The Position

ABM (NYSE: ABM) is one of the world’s largest providers of integrated facility, engineering, and infrastructure solutions. Every day, our over 100,000 team members deliver essential services that make spaces cleaner, safer, and efficient, enhancing the overall occupant experience. ABM serves a wide range of market sectors including commercial real estate, aviation, education, mission critical, and manufacturing and distribution. With over $8 billion in annual revenue and a blue-chip client base, ABM delivers innovative technologies and sustainable solutions that enhance facilities and empower clients to achieve their goals. Committed to creating smarter, more connected spaces, ABM is investing in the future to meet evolving challenges and build a healthier, thriving world. ABM: Driving possibility, together.

Responsibilities

Establish and maintain strong client relationships with assigned account(s).
Identify areas of opportunity and lead the team to implement process changes in a positive and effective manner.
Promote a strong safety culture and safe work environment.
Effectively recruit, manage, and lead a team of professional employees and supervisors with focus on continuous improvement.
Motivate and develop the team while supporting organizational change.
Ensure work assignments and schedules meet department, facility, and contractual needs; plan, develop, and assign work schedules to ensure service delivery expectations are achieved.
Perform daily quality control inspections to ensure quality standards are met or exceeded.
Adapt departmental plans and priorities to adapt to operational challenges.
Perform time studies to optimize operational tasks, schedules, and staff allocation.
Look for opportunities to increase revenue by providing additional or periodic services to the client.
Drive performance management in performance reviews, setting clear job expectations, coaching and directing staff, and using disciplinary action when necessary.