Studio/Program Manager

New Mom School•Lake Oswego, OR

4d•$30•Hybrid

About The Position

New Mom School is a national network of studios that provide education, support, and community for women during pregnancy and their baby’s first year. Our programs are led by maternal health experts and designed to help moms feel confident, connected, and supported during one of life’s biggest transitions. We are looking for a proactive, highly organized Program Manager to help keep our classes, communications, and community partnerships running smoothly. This role is ideal for someone who enjoys systems, clear communication, and creating great experiences for new families. This position is primarily remote but requires someone based in the Portland metro area for occasional in-person tasks, partner visits, and events.

Requirements

Strong organizational and communication skills
Comfortable using Google Workspace (Docs, Sheets, Drive)
Experience with CRM systems; familiarity with Momence is a plus
Detail oriented and systems minded with a love for checklists and processes
Able to work independently and manage deadlines
Passion for supporting new moms and families
Based in the Portland metro area for occasional in-person events or partner visits

Nice To Haves

Basic Canva or social media scheduling experience preferred

Responsibilities

Manage and respond to inbox messages, DMs, and voicemails with warmth and professionalism
Monitor class registrations, waitlists, and incoming questions
Engage with community partners and followers on social media
Coordinate visiting experts and confirm logistics for upcoming classes
Schedule and publish social media content
Follow up with warm leads and schedule studio tours or enrollment calls
Manage lead communication through Momence and Instagram
Build and maintain class schedules in the Momence CRM
Manage automated communications such as reminders and follow-ups
Support grassroots marketing including pop-ups, open houses, and community events
Maintain relationships with local referral partners and restock printed materials when needed
Assist with simple blog posts or content coordination (photos, testimonials, captions)
Provide light administrative support for invoices and payroll coordination
Coordinate instructor schedules and communication
Track registrations, engagement, and event outcomes in simple reporting dashboards
Confirm instructor and class start dates
Set up classes and due-date segments in Momence
Communicate with pre-registered moms and finalize class rosters
Share schedules and logistics with instructors
Send welcome emails with first-day details and expectations