Prospect Program Manager

Lakeview Health Services Inc.•Canandaigua, NY

1d•$21 - $28

About The Position

With the general supervision of the Residential Program Director, performs a wide range of administrative, training, reporting, and personnel management functions related to the day-to-day operations of a supervised residential facility for persons with mental illness. Individual should strive to create a healing environment that respects the perspectives and experiences of the individuals, families, staff and communities we serve by practicing safe, respectful communication as well as respecting individuals’ boundaries and differences.

Requirements

Typical qualifications would be possession of a bachelor’s degree in human services (or a related field) and Three years of relevant experience or an associate’s degree in human services (or a related field) and five years of relevant experience.
Valid NYS Driver’s License as driving is an essential function of the position.
Extensive knowledge of mental health issues and the psychiatric rehabilitation model; psychology, personality, and group dynamics; the human services system; principles and practices of conflict and crisis management; adult learning and motivation; employee supervision; household and business management.
Use of contemporary office equipment, particularly a computer with word processing, database and report generating software; researching and accessing appropriate auxiliary services; ability to communicate effectively with diverse individuals, both verbally and in writing; to listen, understand, and appreciate the experience of staff and residents; to establish rapport and meaningful professional relationships; to persuade, negotiate, and resolve conflicts; to work effectively under stress; to achieve results through subordinates and maintain a professional work environment; to provide positive role modeling; to inspire respect, confidence, and trust in residents and staff; to respect and maintain appropriate confidentialities; to effectively encourage residents toward greater self-sufficiency; to perceive and describe changes in behavior; to generate and maintain accurate records and reports as required; to review staff performance, reports, and paperwork objectively for quality and compliance; to seek, accept, and learn from peer and supervisor feedback; to manage multiple tasks and changing priorities; to plan and implement strategies consistent with overall organization goals, objectives, and standards; to meet deadlines regularly.

Nice To Haves

Supervisory experience preferred.

Responsibilities

Provide on-going leadership in accord with an annual work plan
Develop appropriate methods to ensure the quality delivery of services, including the development and implementation of restorative service plans and the timely billing of same
Monitor resident progress and respond to resident emergency needs and grievances in a timely manner
Review the program’s required documentation
Generate necessary reports, correspondence, memos, records and forms
Manage expenses in accord with organization guidelines
Identify and resolve problems that may inhibit the effective and efficient delivery of services
Supervise the planning and implementation of recreational, educational, and cultural activities
Ensure compliance with all relevant laws and regulations
Develop and maintain an inventory of standard residential furnishings, equipment, supplies and food within Lakeview’s budgetary guidelines and procedures
Conduct routine site inspections
Transport clients to and from appointments as necessary
Recommend residence maintenance needs to Director
Ensure the expeditious remedy of any crisis or otherwise hazardous situation
Provide daily support and supervision to direct care staff including, but not limited to, orientation and training of new staff, on-going assessment of staff development needs, and recommendations of appropriate resources to meet those needs
Prepare staff schedules, interview and hire new staff
Provide regular and constructive feedback to staff and conduct performance reviews
Provide guidance and support to staff through participation in the Supervisor on-call rotation
Actively participate in meetings to include the following: o Organization meetings o Department and team meetings o Case conferences o Treatment and/or admissions and discharge planning meetings
Through consultation with the Program Director, help develop an annual work plan incorporating organization and department goals and standards