Program Manager, Full-time, Naples, FL

Center for Wound Healing & Hyperbaric Me•Naples, FL

About The Position

The Center for Wound Healing & Hyperbaric Medicine, LLC (CFWH) [https://www.centerforwoundhealing.net/] provides management and consulting services to healthcare providers in the area of wound care and hyperbaric medicine. By focusing on the needs of the patients as well as the partners we serve, The Center for Wound Healing & Hyperbaric Medicine, LLC is able to bring advanced wound healing strategies to many communities around the country. Our Core Values: Compassion, Excellence, Passionate, Integrity, Dedication, Loyalty, Accountability, Enterprising. Job Overview: The Program Manager is responsible for the successful implementation, ongoing management, strategic growth, and day-to-day success of the Hyperbaric Program for their designated center. This includes responsibility for administering hyperbaric oxygen therapy, hyperbaric operations, personnel, reimbursement and off-label payments, marketing, and management.

Requirements

High School Diploma or GED.
Currently Licensed/Certified EMT, CNA, or CMA with state or national licensure/certification.
Valid Driver's License with a positive driving history. A Chauffeur's License is required in some states.
Current Basic Life Support (BLS) from an approved agency.
3+ years of hands-on experience in hyperbaric oxygen therapy is required.
Knowledge of hyperbaric codes, standards, and safety regulations required.
Basic knowledge of healthcare reimbursement and revenue cycle.
Proven leadership experience and success are required.
Strong verbal and written communication skills.
Ability to treat others with compassion and patience.
Ability to work in a fast-paced, team-oriented environment.
Must possess excellent interpersonal skills.
All required licenses/certifications are to be maintained by the employee throughout the duration of employment.
All employees are required to comply with HIPAA policies and procedures.

Nice To Haves

Associate's degree in business or health services preferred.
Certified Hyperbaric Technician (CHT) or CHT-Admin Certification preferred.
Completion of a Hyperbaric Safety Director Course preferred.
Community HBOT education experience preferred.
Management experience with direct reports preferred.
Proficiency with Microsoft 365 tools, particularly SharePoint preferred.

Responsibilities

Lead the Hyperbaric Program, ensuring compliance with company standards and regulatory bodies (e.g., Joint Commission, UHMS).
Responsible for safe and effective operation of the hyperbaric chambers and related support systems and equipment.
Performs hyperbaric chamber and ancillary equipment operations and system maintenance as required.
Serve as the center’s designated Safety Director.
Oversee day-to-day operations, equipment, space, and supplies management.
Run, process, and submit reports as required; making recommendations for continuous improvement.
Ensure all regulatory and compliance standards are met, including in-service training, staff competency at 90-days and annually, and staff certifications remain current.
Manage staff, including but not limited to, staff schedule, handling performance evaluations, staff coaching &development, and disciplinary actions.
Organize regular staff meetings to ensure communication and operational efficiency.
Ensure the accuracy and completeness of patient records, maintaining compliance with quality, safety, and certification standards.
Audit patient bills, review charges, process cash-pay payments, and support reimbursement efforts with payers.
Collaborate with the company's revenue cycle team, ensuring timely and accurate charge entry and documentation.
Conduct outreach to referral sources, schedule presentations, and track marketing efforts to drive patient volume and program growth.
Support the center’s efforts to maximize program reimbursement, including holding staff and physicians accountable to ensure patient charts are accurate and signed daily.
Tracks marketing efforts and census results against company goals established for each center.
Consistently adheres to company and OSHA safety and compliance standards.
Ensure compliance with the Health Insurance Portability and Accountability Act (HIPAA) by safeguarding patient information and maintaining the highest level of confidentiality standards.
Will be responsible for participating in the onboarding and training of new team members.
Other duties as assigned.