Program Manager

LADD, Inc.•Cincinnati, OH

33d

About The Position

The below job description is not meant to encompass every task, skill, or situation that may be encountered in this role. It is meant to give an overview of the necessary functions, skills and experiences needed to successfully perform the job. Each employee is expected to use mission and The LADD Way to guide their performance. This job description may be modified as organizational needs dictate and changes will be discussed and documented. The Program Manager is responsible for how services are delivered including administrative functions, quality assurance and compliance as well as staff management.

Requirements

Associates degree in business or a related field and;
Minimum of 2-3 years of management experience or a minimum of 5 years of progressive management experience
Excellent interpersonal skills across diverse individuals and groups
Demonstrated superior supervisory skills Ability to appropriately delegate tasks
Flexibility and adaptability
Organized and detail oriented
Ability to use a computer and other related office equipment
Maintain all required certifications
Sound risk management decision making
Proficient in Microsoft Office Suite and related software application platforms
Demonstrates adaptability and ability to appropriately problem solve
Ability and willingness to advocate for diversity, inclusion, and equity at all levels of the organization

Responsibilities

Implements overall program strategy
Assists with growing program services and needs are met
Translates organizational strategy into program activities and goals.
Monitors and reports program goal progress
Adapts program operations when changes arise
Oversees daily program operations
Appropriately handles people and/or process issues including emergency situations
Participates in creation of budget and ensures adherence (includes billing and utilization as necessary)
Reconciles accounts/petty cash/credit cards
Completes and submits reports accurately and timely
Ensures staff is properly trained on service delivery and are held accountable for compliance
Proactively collaborates with all LADD departments and regulatory agencies Models The LADD Way (TLW) and supervises direct reports ensuring their performance is aligned with TLW and the policies and practices set for the department
Ensure staff have what they need to deliver excellent/exceptional services to person served
Leads performance management for direct reports
Participates in performance management for indirect reports
Proactively collaborates with the HR team
Responsible for interviewing, hiring, and onboarding new employees
Represents LADD to the public in a positive manner as appropriate
Stays up to date on industry practices and ensures appropriate ongoing training of current staff Keeps up-to-date on all relevant training and certifications Program Manager
Plans and updates activity calendar
Fills in for staff when necessary
Attends internal and external meetings and events as necessary
Hires and trains staff as necessary