Program Manager

Electronic Instrumentation & Technology•Danville, VA

About The Position

As a Program Manager in our dynamic Electronics Manufacturing Services (EMS) environment, you'll be the vital bridge between our valued customers and our expert internal teams. This influential role puts you at the center of exciting technology projects, where you'll orchestrate the successful delivery of electronic products from concept to completion. You'll have the opportunity to build meaningful client relationships while leveraging your technical expertise and leadership skills to drive operational excellence. Key Responsibilities: Be the main contact for EMS customer accounts, maintaining strong relationships throughout the product lifecycle. Lead programs from New Product Introduction through production and ongoing support. Work with internal teams to meet production schedules and quality standards. Manage build plans and materials to ensure on-time delivery. Lead Customer Focus Team meetings to align resources and address program needs. Track and report key metrics including delivery, cost, quality, and customer satisfaction. Manage excess inventory, support forecasting, and reduce supply chain risks. Oversee change management processes and cross-functional communication. Support financial forecasting, backlog management, and monitor AR and tariffs. Organize Quarterly Business Reviews with customers to evaluate performance and find growth opportunities. Identify additional sales opportunities within existing accounts. Work with sales to develop proposals, quotes, and program expansions. Lead continuous improvement initiatives to enhance value and reduce costs. Why You'll Thrive in This Role: This position offers a perfect blend of technical challenge, client relationship building, and strategic business impact. You'll have the opportunity to work with cutting-edge electronic products while developing valuable skills in project management, customer service, and cross-functional leadership. Your contributions will directly impact both customer satisfaction and company growth. We Value Potential and Drive: While experience in electronics manufacturing is beneficial, we are willing to train the right person who demonstrates exceptional drive, adaptability, and eagerness to learn a new industry. If you have transferable program management skills and a passion for technology, we encourage you to apply. Work Environment: Primarily office-based with regular interaction on the manufacturing floor Occasional travel to customer sites or global EMS facilities. Flexibility required for meetings across multiple time zones. 9/80 schedule, enjoy every other Friday off for enhanced work-life balance

Requirements

Bachelor's degree in Engineering, Business, Supply Chain, or related field, preferred.
1 + years of experience in program management.
Strong interpersonal, negotiation, and communication skills.

Nice To Haves

EMS or electronics manufacturing environment, preferred.
Strong knowledge of PCBA, box build, and electronic product lifecycles, preferred.
Proven ability to manage cross-functional projects and communicate effectively with both technical and non-technical stakeholders.
Familiarity with ERP and CRM systems and advanced skills in Microsoft Excel and PowerPoint.
Understanding of sales processes, value propositions, and account development strategies.
Experience with Lean, Six Sigma, or continuous improvement tools is a plus.
Working knowledge of quality standards like ISO 9001, ISO 13485, IPC-A-610, or AS9100, ITAR, ROHS, preferred.

Responsibilities

Be the main contact for EMS customer accounts, maintaining strong relationships throughout the product lifecycle.
Lead programs from New Product Introduction through production and ongoing support.
Work with internal teams to meet production schedules and quality standards.
Manage build plans and materials to ensure on-time delivery.
Lead Customer Focus Team meetings to align resources and address program needs.
Track and report key metrics including delivery, cost, quality, and customer satisfaction.
Manage excess inventory, support forecasting, and reduce supply chain risks.
Oversee change management processes and cross-functional communication.
Support financial forecasting, backlog management, and monitor AR and tariffs.
Organize Quarterly Business Reviews with customers to evaluate performance and find growth opportunities.
Identify additional sales opportunities within existing accounts.
Work with sales to develop proposals, quotes, and program expansions.
Lead continuous improvement initiatives to enhance value and reduce costs.