Program Manager

EVOTECH LLC•San Antonio, TX

34d•Onsite

About The Position

EvoTech is seeking a highly experienced Program Manager to provide overall leadership, strategic oversight, and contract execution for large-scale, mission-critical federal IT programs. This role is responsible for ensuring program continuity, managing enterprise NOC, SOC, and Call Center operations, directing technical and contractor teams, and coordinating with senior federal stakeholders to support operational and mission objectives. The Program Manager will oversee multi-site operations, ensure alignment with federal priorities, maintain continuity of operations, and manage a high-performing workforce in a fast-paced, federally regulated environment. The ideal candidate has extensive experience managing enterprise IT programs for federal customers, with a proven record of leading operations exceeding $50M in value. This position is on-site in San Antonio, Texas, with the ability to telework at management discretion. Travel is required, including potential visits to client sites, partner meetings, and project-related events.

Requirements

Bachelor’s degree in Information Systems, Computer Science, Cyber Security, or related field.
Master’s degree in Business Administration, Information Technology, Cyber Security, or related field .
20+ years of progressive IT program management experience.
Minimum 6 years directly managing enterprise NOC/SOC/Call Center operations for Federal customers.
Demonstrated experience managing large-scale, mission-critical Federal programs
Proven success managing geographically dispersed teams across multi-site operations.
Experience leading programs exceeding $50M in size, scope, and complexity.
Strong background working with senior government leadership and executive stakeholders.
Experience with COOP planning, exercises, and federal continuity requirements.
Experience leading contractor teams in high-impact, operationally critical federal environments.
Expertise with ITIL service management practices (ITIL Foundations required).
Strong understanding of enterprise operations across NOC, SOC, and Call Center environments.
Knowledge of federal IT governance, risk management, and compliance frameworks.
Experience with multi-site operational coordination and performance oversight.
Ability to interpret and manage complex technical and operational requirements.
Proven ability to develop and manage Work Breakdown Structures (WBS) using tools such as Jira, Smartsheet, and Microsoft Project to ensure effective planning, resource allocation, scheduling, and cross-functional visibility.
Experience implementing analytical and reporting tools, including Power BI, to enhance executive-level dashboards, data-driven decision-making, and performance tracking across programs and portfolios.
Demonstrated capability in designing, standardizing, and optimizing organizational processes, including the creation of scalable workflows that improve operational efficiency and program delivery.
Skilled in developing templates, documentation standards, and governance frameworks to support consistent program execution and organizational alignment.
Exceptional leadership and executive communication skills.
Strong decision-making, strategic thinking, and risk management abilities.
Ability to lead large technical teams under mission-critical conditions.
High level of professionalism and skill engaging senior government stakeholders.
Strong team-building, mentoring, and talent-retention capability.
ITIL Foundations Certification in IT Service Management V3 or above
PMP certified
Employment is contingent upon successfully obtaining and maintaining a DHS Security Clearance.

Responsibilities

Provide overall program leadership and strategic oversight for a large, enterprise-level federal program.
Ensure contract execution, performance, and deliverables meet all federal requirements and performance standards.
Coordinate with senior government officials to maintain program continuity, operational readiness, and mission alignment.
Manage all contractor personnel supporting 24/7 operational environments, including NOC/SOC/Call Center functions and enterprise IT services.
Lead multi-site, geographically dispersed teams to ensure consistent, high-quality service delivery.
Oversee program schedules, milestone achievement, risk mitigation activities, and performance metrics.
Manage program budgets and resources for a program portfolio exceeding $50M.
Maintain adherence to federal policies, continuity of operations (COOP) requirements, and applicable government standards.
Lead staffing strategies, workforce development, training, and retention efforts for high-performing contractor teams.
Oversee subcontractor performance, partner coordination, and executive-level engagement across the program.
Provide strategic and operational guidance across enterprise NOC, SOC, and Call Center operations.
Implement and support IT Service Management practices aligned with ITIL and federal IT governance frameworks.
Oversee continuity of operations (COOP) planning, exercises, requirements, and execution.
Conduct program-level reporting, performance analysis, and mission-critical assessments.
Ensure compliance with federal IT governance, contractual requirements, and service-level objectives.
Apply program management methodologies, tools, and KPIs appropriate for large-scale federal operations.
Support acquisition planning, contract transition activities, onboarding, and required federal reporting.
Serve as the primary liaison between EvoTech, government stakeholders, subcontractors, and internal leadership.
Communicate program status, risks, issues, and strategic recommendations to senior federal officials and executive leadership.
Maintain detailed and accurate program documentation, including program plans, technical reports, risk registers, and decision logs.
Document operational decisions, change impacts, performance outcomes, and evolving stakeholder requirements.
Identify opportunities to improve operational efficiency and service delivery across the enterprise environment.
Drive enhancements to workflows, processes, and operational continuity in support of program objectives.
Contribute to after-action reviews, lessons learned activities, and process optimization initiatives.
Maintain awareness of federal IT best practices, emerging technologies, and evolving regulatory standards.