Program Manager

Tech Electronics•Saint Louis, MO

38d

About The Position

We provide systems and services that help our customers work smarter, feel safer, and collaborate more effectively. Tech Electronics is a technology services organization headquartered in St. Louis, Missouri with seven offices across the Midwest. At Tech Electronics, we specialize in low voltage life safety and communication systems in the education, healthcare, construction, government, commercial-industrial, SMB, and worship industries. From fire alarm installation and testing to security cameras and video surveillance, our tailor-made solutions deliver connection and protection. At Tech Electronics, we pride ourselves on bringing a unique family atmosphere to an ever-evolving technology marketplace. We recognize that our people made us special when we opened our doors nearly 60 years ago, and they continue to do so today. We prioritize giving motivated individuals opportunities to find their gifts, develop their talents, and live their lives to the fullest. If you're looking for a job that's more than just a job, our Tech family is waiting for you! POSITION OVERVIEW: The Program Manager is responsible for planning, organizing, and overseeing all project management activities within the assigned St. Louis operations program. This role ensures effective delivery of system installations, moves, adds, and changes while driving operational excellence, resource planning, and team development. The Program Manager works closely with the St. Louis Operations Manager to train, mentor, and support project managers and field staff to ensure high-quality execution and customer satisfaction.

Requirements

Bachelor's degree in Business, Project Management, Engineering, Technology Management, or a related field; OR an equivalent combination of education and relevant work experience.
Minimum of five (5) years of progressive experience in project management or operations leadership within technology systems, communications, electrical, construction, or related technical industries.
Experience managing multiple concurrent projects, cross-functional teams, and customer-facing initiatives.
Must be able to pass a drug and background screen.

Nice To Haves

Professional certifications (PMP, CAPM, Lean Six Sigma, Agile) preferred but not required.

Responsibilities

Develops and maintains a standardized project management process aligned with Tech Electronics' methodologies; ensures consistent application across the project management team.
Reviews new projects for compliance with company implementation guidelines, scopes, timelines, and resource requirements.
Establishes clear communication frameworks and promotes strong collaboration across project managers, field teams, and cross-functional departments.
Provides strategic input to senior leadership regarding revenue planning, forecasting, and gross margin targets.
Maintains active involvement in select projects as the assigned Project Manager to ensure a deep, current understanding of workflows, tools, field practices, and team dynamics; applies these insights to improve processes, training, and operational effectiveness.
Ensures project management and field staffing levels meet annual budget requirements and sales backlog demands.
Oversees labor and material scheduling tools and processes; ensures project teams have timely access to resources.
Monitors job cost performance, departmental operating expenses, and project profitability; leads resolution efforts for underperforming projects.
Reviews sales forecasts to ensure profitable execution of project backlogs.
Partners with Directors and department managers to continuously improve installation processes, workflows, and field operations.
Conducts periodic site visits to evaluate installation quality, safety compliance, and adherence to project standards.
Maintains up-to-date knowledge of industry regulations, national and local codes, and IBEW Local One work rules; ensures teams are properly trained and compliant.
Leads risk management practices to minimize project issues, escalations, and operational inefficiencies.
Coaches, mentors, and develops project managers and field staff to support performance improvement and career growth.
Supports onboarding, training, and ongoing skill development programs.
Maintains a positive work environment that fosters teamwork, collaboration, and strong employee morale.
Serves as a key point of contact for customer escalations and complex project discussions.
Meets with customers to define expectations, gather feedback, and identify improvement opportunities in project delivery.
Ensures customer responsibilities, timelines, and commitments are clearly communicated and managed throughout the project lifecycle.
Interviewing, hiring, orienting and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems up to release of employee.