Program Manager

Tyto Athene, LLC•Baltimore, MD

6d•Onsite

About The Position

Tyto Athene is seeking a Telecommunications Program Manager to support the Social Security Administration's Telecom Program and telephony systems, an enterprise-class VoIP, MS Teams PBX and Unified Communications solution, across all CONUS/OCONUS locations.

Requirements

Obtain (through SSA) Public Trust (Suitability) government clearance
PMP Certification or equivalent education/experience
Bachelor's degree (BS/BA) in Communications or equivalent work experience
Minimum of 5 years’ experience in telecom customer service
Must have at least 2 years’ experience working with SharePoint Online and Office 365
Solid understanding of Excel functions and formulas at an intermediate level
Must be willing to work at customer site in Baltimore, MD.
Experience working with LECS (Local Exchange Carrier System)
Experience with Ordering and Billing Services
Knowledge of wireline telecom circuits and services
Must be able to independently work on a project and have initiative to communicate internally and externally
Detail-oriented with strong analytical skills
Problem solver with entrepreneurial attitude
Ability to navigate basic computer systems and work in Microsoft Excel at mid-level

Responsibilities

Project Planning and Management: Develop comprehensive project plans that outline timelines, milestones, and resource allocation. Ensure projects are completed on time and within budget.
Team Coordination: Manage and coordinate the efforts of various teams, including engineers, technicians, and contractors, to ensure effective collaboration and communication throughout the project lifecycle
Risk Management: Conduct risk assessments and develop contingency plans to mitigate potential issues that may arise during the project.
Quality Assurance: Ensure that project deliverables meet quality standards through regular quality checks and managing quality assurance processes.
Ability to Analyze and Audit invoice patterns.
Reviewing, analyzing, and providing a summary report on service provider statements.
Liaise with Telecom service providers to provide status on service provider network outages and coordinate escalation of the same.
Supervise Processing and tracking MAC (Move Add Change ) order requests.
Communicating with clients, engineers, contracting personnel, and vendors to bridge gaps and resolve potential order delay issues.
Ability to read and decipher carrier invoices and customer service records.
Capturing key circuit and service attributes to update and maintain Telephone Management System inventory database.
Completing various order processing steps to move orders through Pending Processing, Ordered with Vendor, and following up until the carriers fulfill orders and coordinate and schedule installations.
Work with the carrier(s) to resolve identified billing disputes, manage and resolve disconnection notices.
Interact with customer and carrier(s) relating to invoice processing to resolve any items which prevent completion.
Ensure proper, timely and accurate invoice processing.
Other tasks as deemed necessary by the Program Manager or designated Government project lead.