Program Manager

JLL•Malvern, PA

5d•Hybrid

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. Performance Manager - Hybrid High preference for candidates in Malvern, PA but also open to Charlotte, NC and Scottsdale, AZ. Ready to turn data into your superpower? The Performance Manager role puts you at the center of high-stakes decision-making, where your insights directly shape business outcomes. You'll build cutting-edge BI dashboards, uncover game-changing trends, and lead programs that deliver real results. This isn't your typical analyst position—you're the strategic architect who transforms complex data into executive-ready solutions while driving operational excellence across multiple client portfolios. If you thrive on solving challenging problems, love working with stakeholders at every level, and want to see your analytical expertise make a tangible impact on business success, this role delivers the perfect blend of technical innovation and strategic influence.

Requirements

Bachelor’s degree from an accredited university
8+ years of Commercial (Corporate) Real Estate, IFM or Project Management experience
Demonstrated client relationship management skills
Strong analytical skills including root cause analysis and solution development
Outstanding organizational and time management skills
Excellent verbal and written communication skills
Computer proficiency in Word, Excel, PowerPoint, Adobe and Microsoft Project

Responsibilities

Business Intelligence Strategy & Data Governance: Contribute to BI strategy development, integrate data governance standards, and request platform changes or solutions for client-facing BI dashboards as needed.
Data Validation & Quality Assurance: Validate and clean input data, ensure accuracy of assumptions, manage outliers appropriately, and collaborate with Operations teams to identify and resolve data issues at their root cause.
Stakeholder Collaboration & Analysis: Work closely with client and internal stakeholders to understand requirements, support data analysis, identify outliers, and provide analytical insights that help communicate data-driven stories.
Client Partnership & Solution Development: Partner with clients to identify analytical needs, guide solution recommendations, and ensure alignment between data capabilities and business objectives.
KPI & Performance Reporting: Collaborate with IFM and FM/ENG Directors to streamline KPI and SLA reporting processes, ensuring consistent performance monitoring and review cycles.
Automated Reporting Development: Support development and automation of quarterly and monthly reports including client business reviews, health & safety reports, and operational dashboards to improve efficiency and accuracy.
Program Enhancement & Implementation: Collaborate on developing new programs and enhancing existing initiatives, ensuring continuous improvement and alignment with business goals.
End-to-End Program Management: Lead comprehensive program management for multiple concurrent initiatives, including roadmap development, cross-functional coordination, governance framework establishment, performance monitoring, and leadership communication of outcomes.