Program Manager

Docusign • San Francisco, CA

2d • Hybrid

About The Position

Docusign brings agreements to life. Over 1.5 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using Docusign’s Intelligent Agreement Management platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM).

The Program Manager for Enterprise Transformation is a highly driven individual with demonstrated experience in leading and delivering complex projects within fast-paced, highly technical environments. The successful candidate possesses a proven ability to not only drive consensus but also to provide clear, strategic direction to a diverse group of cross-functional stakeholders, including senior leadership. This individual is adept at maintaining efficient, high-level project plans, proactively identifying and mitigating risks, and ensuring all stakeholders are consistently informed of project status and dependencies. Their expertise allows them to anticipate challenges, connect disparate teams, and navigate ambiguity to ensure enterprise-wide initiatives are delivered successfully and on time.

This position is an individual contributor role reporting to the Sr. Director, Program Execution.

Requirements

• 8+ years of combined Program Management with a proven experience in Commerce (CPQ) processes and systems (e.g. Apttus/Conga, Zuora, Salesforce CPQ)
• 5+ years of experience of project management best practices and Agile methodology
• 3+ years of experience in JIRA and Confluence with demonstrated capability using JIRA and Confluence to manage Agile scrum teams
• Commerce, Partner, Salesforce CRM tools, platform and systems implementation experience
• Experience with driving digital transformation with at least 2-3 cross functional programs successfully delivered
• Experience with AI tools (e.g., copilots, LLM-based solutions, prompt designs) and their application in program management workflows
• Experience with business applications and Agile software development methodologies and productivity tools, including Jira, Confluence, ServiceNow, Smartsheet, G-Suite etc.
• Bachelor’s Degree in Computer Science or related field or equivalent experience

Nice To Haves

• Strong experience in technology enterprise applications implementation, planning, execution and delivery
• Ability to quickly understand complex issues and develop or apply simplifying frameworks to facilitate broader organizational understanding, decision-making and action
• Detail-oriented with excellent verbal, written, organizational, presentation and interpersonal communications skills
• Ability to present and explain complex information in a way that establishes rapport, persuades others and gains understanding
• Adept at building close working relationships and quickly establishing personal credibility across an organization, maintaining a high level of professionalism, self-motivation and a strong sense of urgency

Responsibilities

• Lead and run transformation initiatives focused on improving Commerce for Sales led and Digital i.e. self service (.com) routes to market, including policy, processes, systems and data in partnership with sales, marketing, and customer success teams
• Identify, evaluate, and champion opportunities to integrate Artificial Intelligence (AI) into Program Management processes and artifacts in driving automation, productivity, and operational efficiency
• Manage interdependencies between workstreams and the rest of the organization
• Collaborate with Team Leads to ensure functional teams are operating effectively
• Monitor progress of teams and ensure issues are resolved
• Plan workshops and communicate key action items and decisions across functions
• Ensure communication of relevant information across the program and with the SteerCo
• Leverage PMO tools and methodologies to implement and manage scope, timelines, risks, and resources
• Create and manage all project management artifacts including project plan, issues and risks log, budgets, and status updates
• Experience in successfully prioritizing and balancing between competing priorities to deliver outcomes on-time and on-budget
• Drive end-to-end commerce transformation, focusing on modernizing processes such as Quote-to-Cash (QTC), Order-to-Fulfillment, and Billing-to-Revenue, to enhance customer experience, and deliver measurable business outcomes
• Set and continually manage project expectations with team members and partners on an ongoing basis
• Prepare and deliver presentations to facilitate alignment, and develop a shared understanding of the impacts, benefits, and changes to expect
• Drive collaboration with project sponsor/s to plan project objectives, scope and deliverables
• Develop and communicate project status, OKR’s and project documentation to stakeholders, sponsors and executives
• Collaborate with Project Management and Change Enablement professionals across Docusign sharing leading practices and evolve our methodology

Benefits

• Bonus: Sales personnel are eligible for variable incentive pay dependent on their achievement of pre-established sales goals. Non-Sales roles are eligible for a company bonus plan, which is calculated as a percentage of eligible wages and dependent on company performance.
• Stock: This role is eligible to receive Restricted Stock Units (RSUs).
• Global benefits provide options for the following:
• Paid Time Off: earned time off, as well as paid company holidays based on region
• Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
• Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
• Retirement Plans: select retirement and pension programs with potential for employer contributions
• Learning and Development: options for coaching, online courses and education reimbursements
• Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events

What This Job Offers

• Job Type: Full-time
• Career Level: Manager