Program Manager

Zentech Manufacturing I•Richardson, TX

About The Position

The Program Manager is an integral part of the management team encompassing prodigious responsibilities and accountabilities. Individuals with the desire and drive to embrace any and all customer challenges from beginning to end can help Zentech accomplish its mission to protect lives and liberties through our products and designs we support in the medical, industrial, aerospace and defense sectors. At Zentech, we believe that winning is contagious – we win only when our Customers win.

Requirements

Experience in electronics contract manufacturing environment preferred
4-year degree preferred or equivalent combination of education and experience
5+ years of program management experience
Ability to effectively mentor employees at all levels
Ability to drive solutions to complex planning issues with limited supervision
Effective analytical, planning, and organizational skills
Effective negotiation and problem solving skills
Demonstrate leadership and people management skills
Demonstrate teamwork and the ability to operate on diverse project teams with minimal direction
Solid financial understanding, risk analysis ability, relationship building, and project management
Available for travel up to 10% of the time, including day and overnight as required
Effective organization and prioritization skills
Ability to work collaboratively with suppliers or customer with direction and oversight
Effective interpersonal skills
Ability to take on project leadership / ownership
Proven ability to complete projects in a timely manner
Demonstrate discretion, confidentiality, and professionalism when representing the company
Excellent written and verbal communication, as well as presentation skills
Ability to work well individually or in teams
Understanding of and ability to use continuous improvement tools
Computer literate including MS Office Suite -- Word, Excel, PowerPoint, Outlook, plus knowledge of ERPs

Nice To Haves

PMP certification and/or six sigma green/black belt a plus

Responsibilities

Manage and lead customer team activities as primary day-to-day customer contact
Plan and determine most efficient and effective method of achieving program objectives within the framework of technical capabilities, company policies and procedures, and contractual requirements
Provide centralized management over all business and technical aspects of a customer’ accounts
Manage customers’ concerns, corrective actions, and lead issues to completion
Communicate effectively with customer(s) and within factory
Coordinate and maximize the use of company functions in support of customer requirements
Manage multiple team tasks, to include but not limited to, continuous improvement programs, business analysis, quoting and pricing, contract reviews, change management, on-time delivery, inventory and forecasting
Work with customer(s), materials, and operations to manage build and delivery schedule
Establish measurable tasks/responsibilities for Program Administrators
Provide customer forecast to scheduling and management for revenue and resource planning
Support quality, test, Engineering Change Order (ECO), and materials activity
Recover costs for ECO activity, Non-Recurring Expenses (NRE) and miscellaneous
Resolve excess/obsolete inventory issues
Assist in resolving Accounts Receivable (A/R) issues as required
Assist with preparation to negotiate, manage and update contracts
Lead, or assist in leading, business review meetings with Zentech and customer
Seek additional sales opportunities within customer(s)
Support management team, as needed, with building customers’ relationships and business development, with forecasting and pricing strategies, with ensuring profitability and with meeting objectives
Provide customers with written corrective action to escalated issues
Assist other team members, as needed, to ensure customers’ needs are met