Program Manager

FSAStore.com-posted about 4 hours ago
$110,000 - $140,000/Yr
Full-time • Mid Level
Remote
101-250 employees
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Health-E Commerce is expanding into new service offerings and operationally complex product categories. The Program Manager will support the execution of these initiatives by coordinating cross-functional workstreams, managing timelines and dependencies, and ensuring teams stay aligned from planning through launch. This is a hands-on execution role for someone who excels at structure, follow-through, and operational rigor.

  • Build and maintain detailed project plans, timelines, and dependency tracking across multiple initiatives.
  • Track milestones, surface risks early, and drive follow-up to keep workstreams on schedule.
  • Ensure deliverables are clearly defined, documented, and completed on time.
  • Coordinate day-to-day execution across Product, Engineering, Marketing, Data, Customer Support, Legal, and Compliance.
  • Facilitate working group meetings, document decisions, and ensure action items are followed through.
  • Act as the central point of coordination across teams to reduce friction and confusion.
  • Support onboarding and operational readiness activities with external partners and vendors.
  • Track partner deliverables, timelines, and integration milestones.
  • Escalate issues, risks, and delays to internal stakeholders.
  • Support launch preparation by ensuring documentation, workflows, SOPs, and internal communications are complete.
  • Partner with Customer Support and Marketing to validate readiness and customer-facing experiences.
  • Help ensure smooth handoffs from build to launch to steady-state operations.
  • Provide regular status updates to leadership on progress, risks, and dependencies.
  • Maintain clear documentation and shared workspaces to ensure transparency across teams.
  • Minimum of 5–8+ years of experience in program management, project management, operations, or cross-functional execution roles.
  • Strong organizational and planning skills with the ability to manage multiple parallel workstreams.
  • Experience coordinating across technical and non-technical teams.
  • Clear, concise communicator with strong follow-through.
  • Comfortable operating in fast-moving, ambiguous environments.
  • Familiarity with tools like Asana, Monday, Jira, Smartsheet, or similar PM platforms.
  • Background in digital health, telehealth, or HealthTech is strongly preferred
  • Experience working with external vendors or service partners is a plus.
  • Medical, Dental, Vision, and 401K with a company match
  • Dependent Care, FSA & HSA accounts
  • Paid Parental & Bonding Leave
  • Flexible PTO & office closure on all major holidays
  • Monthly wellness & internet reimbursements
  • Professional development including certification support & leadership coaching
  • Mental Health resources
  • 100% remote within the United States
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