Program Manager

CN Guidance and Counseling Services • Plainview, NY

5d

About The Position

The Program Manager assumes overall daily responsibility for the Health Home Care Management (HHCM) program to ensure that clients assigned to the program receive client-centered, integrated, multidisciplinary coordinated care that promotes better health and more appropriate utilization of health care. This position and the program will be evaluated on consumer outcomes.

Requirements

• Bachelor's degree in health profession from a program approved by the New York State Department of Education required. Master Degree in a related health field and licensures and/or certifications preferred.
• A minimum of three (3) to five (5) years of experience working with clients that suffer from serious mental illness or high-risk populations
• Ability to coordinate responsibilities. Excellent organizational and time management skills required.
• Working knowledge of computer software and electronic health record systems.
• Demonstrated competency in written, verbal and computational skills to present and document records in accordance with program standards.
• Demonstrated competency in development and implementation of the interdisciplinary planning process.
• Excellent interpersonal skills required.
• You must have the ability and willingness to travel regularly, in some instances to find potential clients or travel with existing clients in Agency vehicles, to many locations using various modes of reliable and safe transportation. If working in Nassau or Suffolk Counties, a valid Tri-state (New York, New Jersey or Connecticut) driver's license is required; and you must have a current and valid driver's license on file with CNGCS' Human Resources and be designated and remain in good standing as a CNGCS authorized driver.

Responsibilities

• Organize and supervise staff that provide care coordination services to clients, organize and approve staff schedules and assign caseloads.
• Responsible for data management analyses of information to support operational needs and discern trends.
• Resolve issues based upon client complaints, provider concerns and/or data trends.
• Provide for the development/documentation /review and update of client centered comprehensive, integrated, interdisciplinary care plan in consultation with other team members to ensure focus on desired outcomes.
• Manage staff in accordance with established policies and procedures and time frames.
• Ensure quality of the services delivered by the HHCM program.
• Ensure that staff completes all necessary case notes and written reports in a timely, accurate and concise.
• Ensure that clients have input into the services they receive and that their rights are upheld.
• Maintain appropriate documents, records and statistics; write reports, as needed, in an organized, timely and accurate manner.
• Manage, document and follow-up on client incidents.
• Interview, hire, orient, train, evaluate, discipline and discharge program staff, as needed.
• Ensure that program staff adhere to and execute assigned job duties and responsibilities.
• Participate in utilization review and quality improvement activities, as needed.
• Provide and/or participates in supervision and training as scheduled.
• Prepare for audits and certification reviews as well as Quality Assurance activities and Program Evaluation.
• Ensure that the program is in full compliance with agency and governmental policies and regulations.
• Provide direct care services to select clients to provide outreach, assessment, care planning, care coordination, crisis intervention as needed.
• Attend Health Home related inter-agency planning meetings and training in the community.
• Provide after and off hour client emergency intervention as-needed on 24 hours a day, 7 days a week basis.
• Identify and implement quality improvement trainings and activities as part of professional development goals
• Encourage quality improvement processes and provide consistent resources for QI and professional development
• Ability to cultivate a culture of inclusion for all employees that respects their individual strengths, views and experiences. A Culture that makes better decisions, drives innovation, and delivers better business results.
• Adherence to all safety protocols and procedures to ensure a safe working environment for all employees. Demonstrate a commitment to maintaining a safe work environment by following established safety guidelines.
• Health and Safety Awareness: Include any relevant knowledge or experience regarding health and safety protocols to ensure a safe work environment for all employees.
• Other duties as assigned.

Benefits

• Medical
• Dental
• Vision
• $0 Deductible Platinum Plus Medical Insurance Plan - 90% Employer Provided Benefit
• Flexible Spending Account
• 403(b) retirement plan
• Long Term and Short Term Disability
• Legal Plan
• Dependent Care Expense Account
• Life Insurance/Supplemental Life Insurance
• Pet Insurance
• HRA
• Training programs including a Mentorship program
• Employees may be eligible for Federal/Public Student Loan Forgiveness
• Career growth and Promotional opportunities
• Employee Perks and Discounts to Broadway shows and more
• 5 Personal Days, 10-20 Vacation Days, 12 Sick Days, 12 Company Paid Holidays-yearly and so much more

What This Job Offers

• Job Type: Full-time
• Career Level: Manager