Program Manager

Dover Food Retail•Birmingham, AL

5d•Remote

About The Position

The AMS Group is proud to be part of Dover Food Retail— a leading manufacturer and provider of innovative solutions that help customers sell more food, more profitably. As a division of DFR, we leverage deep industry expertise, extensive resources, and a powerful network to deliver high-quality commercial refrigeration products and services. When you join our team, you step into a rewarding work environment backed by comprehensive Day 1 benefits , including: Medical, Dental, and Vision Insurance – plus Prescription Drug Coverage Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave 401(k) Retirement Plan with Company Match Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA) 11 Paid Holidays Annually Ongoing Education and Training Opportunities Tuition Reimbursement We’re committed to supporting your growth, well-being, and success—right from the start. What the Role Involves: As a Program Manager, you will lead a team of direct and indirect reports in planning, developing, implementing, and monitoring the progress of one or more customer programs or rollouts within the refrigeration industry. The Program Manager's focus will be on leading key performance objectives like customer support, financial results, quality, safety, effective scheduling, estimation, training, and management to provide outstanding services to our customers. Also to assist the Program Development team and AMS leadership in achieving the financial and operating plan.

Requirements

High School Diploma or GED.
Minimum of 7+ years of Refrigeration Project Management, Installation or similar roles in construction management or industry
Minimum of 3+ years in estimating and developing Scope of Work for construction projects.

Nice To Haves

Understand ethical behavior and business practices and ensure that own behavior and the behavior of others are consistent with these standards and align with the values of the organization.
Speak, listen, and write in a clear, thorough, and timely manner using appropriate and effective communication tools and techniques.
Proficient in reading construction blueprints, specifications, and contract documents.
Develop new and unique ways to improve the operations of the organization and to create new opportunities.
Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Demonstrated ability to analyze and solve problems both technical and personal; ability to communicate effectively with employees, customers, and upper management; demonstrated leadership skills in the supervision of employees.
Positively influence others to achieve results that are in the best interest of the organization.
Assess situations to determine the importance, urgency, and risks, and make clear decisions that are timely and in the best interests of the organization.
Set priorities, develop a work schedule, monitor progress towards goals, and track details/data/information/activities.
Determine strategies to move the organization forward, set goals, create and implement action plans, and evaluate the process and results.
Assess problem situations to identify causes, gather and process relevant information, generate possible solutions, and make recommendations and/or resolve the problem.

Responsibilities

Lead and manage programs (multiple project rollouts) for existing or new AMS customers.
Lead one or multiple programs depending on the revenue volume and program size (number of projects).
Create a detailed project scope of work (SOW) that identifies and sequences the activities needed to complete the project.
Determine the resources (time, money, equipment, etc.) required to complete the project.
Training Project Managers, AMS personnel, and contractors in the field on construction, technical troubleshooting, and project completion guidelines/expectations.
Audit quality checks in the field at job sites and of Project Managers, and contractors' work to ensure completion of job and scope of work for customer sites.
Work directly on sourcing bids from contractors and vendors per Program SOW.
Develop and/or oversee schedules to effectively allocate the resources for the SOW and build trackers to monitor the progress.
Review the SOW, Cost budget, and schedules with Project Managers and all other staff that will be affected by the project; revise as required.
Communicate changes to customer and team.
Participate or lead daily, weekly, or monthly teleconferences with customer/internal partners.
Meets or exceeds financial objectives by forecasting requirements, preparing budgets, scheduling expenditures, identifying and implementing efficiencies, analyzing variances; and initiating corrective actions.
Enhances client relationship through proactive and positive communication, and by recognizing and delivering on client key issues and expectations.
Manage assigned profit margins on assigned accounts/programs per the department's annual operating plans.
Develop client relationships and recognize future business opportunities.
Provide administration and business support to the Department Manager, Project Coordinators, Project Managers, and other assigned staff, to ensure compliance with established quality standards and completeness of work performed.
Updates job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; and participating in professional organizations.
Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; and exploring opportunities to add value to job accomplishments.
Manage, develop, and expand program manpower as needed.
Provide feedback and guidance including proper distribution or roles and responsibilities to the program team.
Be able to travel 20% to 30% of work time.

Benefits

Medical, Dental, and Vision Insurance – plus Prescription Drug Coverage
Paid Short- and Long-Term Disability, Paid Vacation, and Paid Sick Leave
401(k) Retirement Plan with Company Match
Flexible Spending Accounts (FSA) and Health Savings Accounts (HSA)
11 Paid Holidays Annually
Ongoing Education and Training Opportunities
Tuition Reimbursement
a 401(k) savings plan with employer contributions
medical, dental and vision insurance
wellness programs
health savings account, health care and dependent care flexible spending accounts
company paid short-term disability and long-term disability
company paid employee basic life and AD&D insurance
supplemental employee and dependent life insurance
optional accident, hospital indemnity and critical illness insurance
adoption, surrogacy, and fertility benefits and assistance
commuter benefits
parental, military, jury duty, and bereavement leaves of absence
paid time off, including 11 paid holidays per calendar year, paid sick leave hours annually as provided under state and local paid sick leave laws, paid time off beginning at 120 hours annually
business travel services
employee discounts
an employee assistance program that includes company paid counseling sessions and legal services