Program Manager

FAMILY ENDEAVORS INC

5d•Onsite

About The Position

The Program Manager serves as the senior on-site operational leader for Jolene’s House, a domestic violence shelter. This role is responsible for the safe, compliant, and trauma-informed operation of the shelter; direct supervision of program staff; and oversight of service delivery to survivors of domestic violence. The Program Manager functions as the primary decision-maker during day-to-day operations and emergent situations, ensuring continuity of care, staff accountability, and adherence to regulatory, contractual, and organizational requirements. This position requires a strong command presence, sound judgment in crisis situations, and the ability to lead staff in a high-acuity, 24/7 residential environment

Requirements

Bachelor’s degree in Social Work, Sociology, Psychology, Criminal Justice, Nonprofit Management, or a related field; equivalent education and experience may be considered.
Minimum of five years of experience in social services, shelters, or residential programs, including at least two years of supervisory or management experience; domestic violence or crisis setting experience preferred.
Must maintain regular and acceptable attendance at such level as is determined in the employer’s sole discretion.
Valid driver’s license with a clear driving record and daily access to a personal vehicle.
Must have daily use of a vehicle without prior notice.
Availability for evenings, weekends, holidays, on-call rotations, and travel as required by shelter operations.

Nice To Haves

LPC, LCDC, or LMSW preferred.
domestic violence or crisis setting experience preferred.

Responsibilities

Lead and oversee all daily shelter operations to ensure a safe, structured, and trauma-informed environment for clients and staff.
Serve as the primary on-site escalation point and decision-maker for client crises, staff issues, safety concerns, and emergency situations.
Direct shelter response during critical incidents and emergencies, ensuring continuity of operations and adherence to agency protocols.
Ensure all incident reports are completed accurately, timely, and in compliance with agency and funder requirements.
Oversee client flow, including admissions, exits, internal transitions, and enforcement of shelter rules and safety expectations.
Facilitate staff scheduling and coverage to meet 24/7 operational needs.
Monitor inventory of shelter supplies, including hygiene items, linens, cleaning supplies, and household goods, and coordinate timely ordering and replenishment as needed.
Directly supervise shelter program staff and provide clear direction, coaching, and accountability for performance and conduct.
Conduct regular supervision, case triage, and operational check-ins to ensure effective service delivery and workload management.
Lead hiring, onboarding, training, and corrective action processes to maintain a competent and reliable shelter workforce.
Promote a professional, consistent, and safety-focused team culture grounded in trauma-informed practice.
Ensure compliance with all regulatory, contractual, and organizational requirements governing shelter operations and service delivery.
Monitor program budgets and expenditures, reconcile spending against budgeted line items, and coordinate with support staff and Accounting to address variances and ensure appropriate use of funds.
Review financial reports and spending trends to identify risks, variances, or corrective actions needed.
Oversee client documentation, data entry, and reporting to ensure accuracy, timeliness, and audit readiness.
Monitor program performance, identify risks or deficiencies, and coordinate corrective actions with Compliance, Quality Assurance, and accounting staff.
Serve as the primary on-site representative for Jolene’s House with internal departments and external partners.
Communicate operational needs, risks, and challenges to the Director of Supportive Housing Programs.
Participate in program planning, policy development, and procedure updates to align written guidance with actual shelter operations.
Place survivor safety, dignity, and choice at the center of all decisions while demonstrating exceptional customer service in support of Endeavors’ mission.