Program Manager (Flex GE)

Brigham Young University-posted about 1 month ago
Full-time • Manager
Provo, UT
1,001-5,000 employees
Educational Services
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The Program Manager is responsible for directing the success of assigned Division of Continuing Education (CE) and academic programs. The Program Manager coordinates with CE operational functions to ensure programs deliver educational excellence consistent with the BYU Mission. This position also promotes the support and active engagement of BYU administration, colleges, and departments, which support the program, facilitating regular communication and coordinating program activity. The position works closely with the Associate Director of Classroom and Continuing Education Classroom Programs (CE CP) to determine class offerings and works closely with the Director of Continuing Education Classroom Programs (CE CP) to determine strategy and program budgeting. What you'll do in this position:

  • Manage the success of assigned academic program(s)
  • Drive program growth and innovation through results tracking, data analysis, and KPI reporting.
  • Update academic program plans as needed.
  • Lead all program management, marketing, positioning, messaging, and assessment efforts.
  • Engage regularly with customers to ensure program relevance.
  • Manage budgets for profitability and operational efficiency.
  • Develop and present program roadmaps to BYU leadership to secure support.
  • Address program challenges and build necessary backing.
  • BYU Aims: Ensure CE CP programs are spiritually enlightening, intellectually enlarging, character building, and promote lifelong learning.
  • Customers: Ensure customer satisfaction with CE CP program quality, results, and value.
  • BYU Partnerships: Work with Associate Director to ensure BYU entities are supportive and engaged.
  • Finances: Stay within budget; coordinate with Director to keep programs self-sustaining and on target financially.
  • Program Management: Share program processes within CE and consult as needed.
  • Coordinate with departments
  • A firm commitment to the mission of BYU
  • Bachelor's degree
  • 5 years of related work experience OR the equivalent combination of education and experience.
  • Master's degree in business, education, or instructional design
  • 7 years of experience in higher education or related field.
  • Excellent business judgment in communicating with faculty and department chairs, understanding customer needs, and specifying product/service requirements.
  • Excellent presentation skills in simplifying the complex and building/sustaining executive sponsorship.
  • Proven ability to influence cross-functional teams without formal authority (i.e., resources reporting to other managers and organizations).
  • Advanced computing skills in statistical, forecasting, and data analysis tools.
  • 401k. BYU automatically contributes 8% at no cost to you. Additionally, if you contribute 5%, BYU adds an additional 4% (Rehires may qualify for different retirement plans)
  • Excellent work-life balance: 13 paid holidays + 22 days paid vacation + 12 sick days, accrued annually
  • Employee assistance program, available to the employee and all members of their household
  • Tuition benefits for employees and eligible family members
  • Access to athletic facilities
  • Excellent medical/dental benefits
  • Short/long-term disability benefits
  • Paid parental and maternity leave
  • Wellness Program
  • Free on-campus parking
  • Free UTA passes for employees, spouses, and qualified dependents
  • Discounts at the BYU Store and for many events at BYU
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