Program Manager

Monte Nido & Affiliates, LLC•Montgomery, NJ

5h•$54,000 - $60,000•Onsite

About The Position

We save lives while providing the opportunity for people to realize their healthy selves. Program Manager Clementine Montgomery Skillman, NJ Monte Nido Clementine Montgomery, located in Skillman, NJ, is a premier residential eating disorder treatment program for adolescents struggling with Anorexia Nervosa, Bulimia Nervosa, Binge Eating Disorder, and Exercise Addiction. Our specialized treatment approach empowers adolescents and their families on the path to full recovery, equipping them with the tools to build a fulfilling life free from an eating disorder. We are currently seeking a Program Manager to oversee daily program operations and ensure seamless facility management. This leadership role supports the clinical team, admissions, and client care processes while maintaining compliance with state and regulatory standards. Reporting to the Clinical Director, the Program Manager plays a key role in quality improvement, risk management, and administrative efficiency to help deliver the highest standard of care. If you're passionate about making a difference in adolescent mental health and eating disorder treatment, we invite you to join our team at Monte Nido Clementine Montgomery.

Requirements

Bachelors Degree
Experience in supervisory/leadership role working in a day treatment, residential or hospital setting.
CPR certification required, or within 90 days of hire

Responsibilities

Gather data, organize data, schedule and conduct quarterly mandated meetings for Joint Commission, state licensure and OSHA (quarterly governing body, performance improvement and safety committee).
Serves as facility point-person for all compliance, licensing and facility related issues.
Work with Compliance Director in maintaining program compliance with State licensing bodies, Joint Commission, and/or other regulating and accreditation organizations for all relevant areas of responsibility.
Ensure that facility-wide inspections are up to date, ensuring facilities are in compliance with building and safety codes, and are well maintained at all times.
Ensures stored client personal belongings are accounted for and updates logs as needed.
Participate in other areas of organization-wide compliance activities, depending on time available, organizational needs, and as requested.
Be responsible for Emergency Management and Environment of Care including but not limited to coordinating fire drills, monthly safety audits, disaster drills, maintaining Emergency Management Plans, training staff on Emergency Management Plans.
Update the Emergency Management binder with all admissions and discharges.
Assist with the scheduling needs of the facility in cooperation with the clinical director, as needed.
In an emergency or declared state of emergency, may be required to stay onsite as a part of the emergency team until emergency has ended.
Complete all Quarterly Meeting Minutes and submit timely to Compliance.
Coordinate with property manager and provide list of required needs.
Certain facilities will require maintaining appropriate salt and bleach within the water filtration system.
Manage the facility vehicle, maintenance and logs.
Facilitates communication with clients and families.
Responsible for recording daily attendance and census into Salesforce by 9am local time and coordinating with Billing on all authorizations.
Establish, maintain, and distribute all policies & procedures in conjunction with the Compliance Director.
Manage Incident Reports and associated documentation in conjunction with the Clinical Director.
Familiarization with all client files and pertinent information required at all times
Assist in chart management to ensure charts contain all required completed documents with signatures included; including but not limited to admissions and discharge audits, and closing charts.
Attend and participate in all required staff meetings and management meetings, and aid in the facilitation of those meetings where needed.
Responsible for day-of admissions including creating client chart, coordination with Admissions, ensuring client room is ready, inputting client data into computer systems, orienting client and family to program, and reviewing all consents with client. Then informing outreach team of the admission.
Facilitates tours with potential clients, outpatient providers and visiting professionals.
Ensure all admission and discharge surveys are provided to the clients and completed.
Supports the milieu, supports at the table, transportation, and provides any additional coverage, as required.
Responsible for discharge documents are completed and ensuring the client leaves with all belongings.
Supervise administrative office operations, including purchasing administrative and building supplies.
Complete credit card reconciliation and uploading of receipts by end of each month.
Review all mail and send accounting and checks mailed to the program.
Send invoices to accounting for payment for any contractors.
Create all client binders and parent information packets.
Executes daily operations including supervision of administrative services, personnel management, and interdepartmental coordination.
Lead and performance manage Lead Recovery Coach(es) and Recovery Coaches.
Maintain and implement schedule of Lead Recovery Coach(es) and Recovery Coaches including on-call schedule.
On call responsibilities to include taking emergency phone calls regarding the facility, as well as covering Recovery Coach shifts as needed.
Assist in Joint Commission, OSHA, and State required trainings monthly and annually for all staff.
Issue and track mandated monthly training logs/manuals for all staff, including off site per diem employees.
Ensure all the Monte Nido rules, policies and guidelines are adhered to, including facility health and safety standards.
Coordinate with supervisors and Human Resources department to ensure staff are current with Joint Commission employee requirements.
Assist in completion of orientation and on-boarding with new hires.
Assist Human Resources staff in maintaining personnel files up to date.
Complete timecards and payroll on a bi-weekly basis for all staff.
Exercise maturity of judgment, while maintaining strict confidentiality standards, and professionalism in interaction with staff and clients at all times.
Maintains the values and philosophy of the mission statement of the Monte Nido & Affiliates.
Adheres to and follows the Monte Nido & Affiliates policies and procedures.
Provide additional program support as needed and as appropriate.
Performs other tasks, as assigned.