Program Manager

Merakey•Philadelphia, PA

About The Position

Are you looking for an opportunity to advance your career while working with an extraordinary team? At Merakey, we put our heart and soul into everything we do. We are seeking a Program Manager, Residential to join our team in our Philadelphia, PA location. The Program Manager plays a critical role in the day-to-day management and oversight of specific programs or services within their identified Division. Reporting to the Program Director or Director, this position is responsible for coordinating program activities, supervising program staff, and ensuring the delivery of high-quality services to program participants. This role may manage a caseload of their own.

Requirements

Knowledge of human services principles, best practices, and evidence-based interventions relevant to the program's focus area (e.g., mental health, homelessness, youth services).
Knowledge of community resources, services, and support networks available to program participants, including social service agencies, government programs, and community-based organizations.
Strong problem-solving skills, with the ability to identify challenges, develop solutions, and make informed decisions in a fast-paced and dynamic environment.
Excellent organizational skills, with the ability to manage multiple priorities, meet deadlines, and coordinate program activities, resources, and logistics effectively.
Flexibility and adaptability to respond to changing needs, priorities, and circumstances, adjusting program strategies and approaches as necessary to achieve desired outcomes.
Bachelor’s Degree preferred
Associate’s degree with 2 years’ experience in Human Services
High School Diploma with 5 years’ experience in Human Services
15 + years’ experience in a Human Services field in a residential setting
1-3 Years of Supervisory/Managerial Experience
NASDP Certification requires within 1 year of hire if applicable

Responsibilities

Supervise program staff, providing direction, guidance, and support.
Conduct regular staff meetings to discuss program goals, updates, and challenges.
Provide training and professional development opportunities for staff members.
Delegate tasks and responsibilities to team members, ensuring workload balance.
Address staffing issues, conflicts, and concerns in a timely and effective manner.
Foster a positive and inclusive work environment that promotes teamwork and collaboration.
Oversee participant intake and assessment processes to ensure a comprehensive understanding of individual needs.
Develop and implement individualized service plans for program participants.
Monitor participant progress towards goals and adjust service plans as needed.
Provide crisis intervention and support to participants experiencing emergencies or crises.
Ensure participant safety and well-being through regular check-ins and follow-ups.
Ensure compliance with programmatic requirements, regulations, and standards.
Collect, analyze, and report program data and outcomes to stakeholders.
Coordinate program logistics, including scheduling, space management, and transportation.
Collaborate with community partners and stakeholders to enhance program impact.
Represent the program and organization in meetings, events, and community forums.
Perform other duties as assigned.
Leave Management, Workers Compensation, Unemployment, Performance Management, hiring, remediation and termination.
Management of Professional services
Purchasing of required supplies and reconciliation of receipts.
On-call responsibilities for region.
Incident Management in partnership with QCO.
When applicable understanding of labor to include but not limited to seniority and overtime rules and contract interpretation.
Client fund management
Intake and distribution of medication
Oversight of team compliance of required trainings.
Oversight of program operations to ensure adherence to monthly budgetary requirements.

Benefits

Comprehensive medical, dental, and vision coverage, plus access to healthcare advocacy support.
Retirement plan -- both pre-tax and Roth (after-tax) options available for employee contributions.
DailyPay -- access your pay when you need it!
On the Goga well-being platform, featuring self-care tools and resources.
Access Care.com for backup childcare, elder care, and household services.
Confidential counseling, legal, and financial services through our Employee Assistance Program (EAP).
Tuition reimbursement and educational partnerships.
Employee discounts and savings programs on entertainment, travel, and lifestyle.
Access to Pryor Online Learning for free online personal development classes.

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