Program Manager

Aston Carter•Hawthorne, CA

7d•$55 - $63•Onsite

About The Position

We are seeking a dynamic Project/Program Manager who thrives in the world of subscriptions, working with millions of customers to understand how a single change can have a global impact. This role requires a macro perspective and the ability to coordinate with international teams, ensuring they are informed of any subscription-related developments. You will collaborate with technology teams to manage changes in the subscription landscape and be a champion in understanding codependent milestones.

Requirements

At least 4-5 years of cross-functional experience with global teams and impact.
In-depth knowledge of subscription models, ideally in consumer tech or large-scale streaming services.
Ability to handle large volumes of work and manage changes impacting millions of customers.

Nice To Haves

Experience with AI and a curiosity for technology.
Comfortable with in-house technology and understanding of how changes can impact a large customer base.

Responsibilities

Dive into the realm of subscriptions, handling high-volume customer engagements.
Coordinate with international teams to keep them informed about subscription-related changes.
Collaborate with technology teams to manage subscription changes and understand their impact.
Work on hardware, AI features, and subscription launches, which are the team's three main pillars.
Support post-launch tasks, troubleshoot with customers, and strive for excellent customer satisfaction.
Analyze customer sentiments and collaborate with the customer service team.