Program Manager

CTDI • Charlestown, IN

3h

About The Position

Program Manager is responsible for measuring and driving the performance of an assigned customer program – this includes key performance metrics, production, quality, customer communication including formal presentation, and attaining the necessary technical support to ensure the success of the program. The ability to interpret and comprehend contract language is a plus for this position, as well as a background in fast paced production environment. Experience in the telecommunications or cable industries is preferred.

Requirements

• Must be an organized, detail oriented and self-motivated individual.
• Strong analytical, problem solving and decision making skills.
• Excellent communication and interpersonal skills.
• Have the ability to work both independently and as part of team.
• Flexibility to travel is required.
• 3-5 years Program, Project, or Operations Management experience in a fast-paced operation.
• 3+ years working in a distribution or forward logistics operation.
• Proficiency in MSOffice (Word, Excel, Power Point, Access and Project), report preparation and data analysis.
• B.S. Degree in Business, Project Management, Supply Chain or related discipline is required.
• United States (Required)
• Must be 18 years of age

Nice To Haves

• The ability to interpret and comprehend contract language is a plus for this position, as well as a background in fast paced production environment.
• Experience in the telecommunications or cable industries is preferred.
• PMP Certification preferred, but not required.
• Previous experience with quality systems a plus.

Responsibilities

• Act as primary point of contact for the local customer on operational and performance issues.
• Monitor project performance to customer requirements and expectations.
• Issue regular reports on program performance.
• Coordinate work of various functional groups such as: operations, IT, quality and billing.
• Identify areas of non-conformance and develop remedial plans.
• Manage inventory levels to ensure timely order fulfillment.
• Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
• Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
• Other duties as assigned.

Benefits

• Weekly pay every Thursday
• Monthly Incentive Bonus
• Positive, team-oriented, inclusive workplace
• Health, Dental, Vision, & Prescription Coverage
• Paid holidays, vacation, & sick/personal time
• Health insurance
• Dental insurance
• Vision insurance
• 401(k)
• Life insurance
• Disability insurance
• Employee assistance program
• Flexible spending account
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 11-50 employees