Program Manager

IntelliDyne-posted 2 months ago

$210,000 - $230,000/Yr

Full-time • Senior

Washington, DC

251-500 employees

Professional, Scientific, and Technical Services

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IntelliDyne is seeking a highly skilled and strategic Technical Program Manager to lead a complex, high-impact IT contract supporting enterprise infrastructure, service desk operations, and engineering modernization initiatives within the Department of Justice (DOJ). This role is accountable for driving technical performance, operational excellence, and modernization efforts across the program, aligning service delivery with the Department of Justice's mission-critical objectives. The Program Manager will oversee a large-scale team, manage budgets and resources, and act as the primary liaison between government stakeholders and internal delivery teams.

Lead the planning, execution, and delivery of enterprise-wide IT modernization initiatives, including cloud migration, infrastructure upgrades, automation, and service transformation aligned with federal standards and DOJ strategic goals.
Provide operational and technical leadership across all facets of the program, including IT service desk, infrastructure operations, engineering support, and project delivery.
Own and manage program budgets, including cost estimation, financial tracking, forecasting, resource allocation and reporting to both internal leadership and client stakeholders.
Drive complex decision-making processes by analyzing trade-offs between customer needs, budget constraints, risk factors, and value propositions.
Lead cross-functional teams in delivering modernization projects on time and within scope and budget, ensuring adherence to quality, security, and compliance requirements.
Manage a staff of 10 -15 direct reports and oversee a total program staff of 100+ fostering team development, engagement, and performance excellence.
Conduct performance reviews, oversee career development planning, and implement performance improvement actions when necessary.
Serve as the primary technical and program liaison to government clients, vendors, and internal stakeholders-participating in ad hoc, weekly, and monthly status, governance meetings and executive summaries.
Management of customer satisfaction metrics and continuous improvement initiatives.
Coordination with other DOJ components, vendors, and partner contractors (subcontractors).
Regular reporting to government leadership on KPIs/SLAs, risk, schedule, and financial performance.
Oversight of program governance boards, Change Control Board (CCB), or Integrated Project Teams (IPTs).
Experience with reporting dashboards (MS, JIRA, or ServiceNow).
Provide oversight and direction to ensure successful execution of technical deliverables, contract requirements, schedules, and budgets.
Present technical solutions, modernization roadmaps, and capability briefings to client stakeholders and senior leadership.
Oversight of Service Level Agreements (SLAs) and Performance Work Statements (PWS).
Experience with contractual deliverables and maintaining excellent CPARS.
Support new business initiatives through technical input into proposals, capture strategies, and follow-on opportunities within the scope of the current program.
Ensure program alignment with federal frameworks such as ITIL, CMMI, and ISO, and support quality assurance and continuous service improvement initiatives.
Knowledge of DOJ IT security compliance (e.g., DOJ ITSS, DOJ Security Control Assessment).

Bachelor's degree in Information Technology, Computer Science, Engineering, or a related discipline.
PMP or PRINCE2 certification (or equivalent project management experience).
Active TS security clearance required.
15+ years of IT operations and infrastructure experience, including leading modernization efforts in federal environments.
10+ years of program or technical management experience, overseeing teams of 100+ employees and delivering enterprise IT solutions.
Demonstrated experience leading federal IT modernization projects (e.g., cloud adoption, data center consolidation, automation, zero-trust security).
Proven success managing multi-million-dollar IT budgets, with a track record of cost-effective program delivery.
Extensive knowledge of federal contracting, including performance management, reporting, and compliance.
Strong technical acumen in enterprise IT infrastructure, networking, security, and service management.
Excellent leadership, communication, and conflict resolution skills, with a customer-focused mindset.
Proficiency with Microsoft Office Suite, including Project, Visio, Excel, SharePoint, and PowerPoint.

ITIL Foundation or higher certification.
Familiarity with DevSecOps, cloud platforms (AWS, Azure, GovCloud), and federal cybersecurity frameworks (e.g., NIST, FedRAMP).
Experience supporting or implementing CMMI-DEV, CMMI-SVC, ISO 20000, ISO 27001, or ISO 9001 frameworks.
Prior program management experience within DOJ or similar federal law enforcement/intelligence agencies strongly preferred.
Experience leading or supporting quality assurance and continuous improvement programs in federal environments.

Inclusive and supportive work environment
Competitive compensation package
Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
Medical, dental, vision, 401(K) with company match
Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
Wellness and mental health benefits
Commuter benefits
Flexible work options

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