In the role of Senior Program Manager/Client Manager, we'll count on you to assume leadership responsibilities for the management of multidisciplinary infrastructure programs with a high degree of technical complexity and non-technical intricacies. You will advise clients on the technical, regulatory, financial, and community facets of infrastructure programs, which are all critical to program success. Leverage lessons learned from other programs and industry best management practices to address the specific needs of each client. You will plan, direct, and monitor all aspects of program execution, overseeing a broad range of disciplines including capital planning, change management, commissioning/asset onboarding, communications, construction management, cost control/estimating, document management, environmental planning/compliance, engineering, equity, financial support, organizational strengthening, permitting, planning/design management, program governance, procurement, project management, quality management, real estate, regulatory support, risk management, scheduling, strategic planning, sustainability and resiliency. Anticipate and identify potential issues and risks that may impact program implementation, and assist the client with problem-solving, issues resolution, risk mitigation, and timely decision-making. Provide strategic advice and thought leadership. Deploy the required resources to address various program challenges and unanticipated events. Develop and implement various plans (program management plans, startup plans and work plans), business processes, and tools to drive efficiencies, emphasize accountability, bring team alignment, and promote transparency. Direct the services provided by multiple program teams or a single large program team comprised of HDR and subconsultants staff. Promote alignment within the team through effective and regular communications. Secure the resources required to deliver services specified in the contract scope with a focus on contract compliance. Monitor team performance and establish a robust QA/QC program to meet client expectations. Monitor the financial performance of the program against pre-established financial metrics and adjust as necessary to meet earnings and profitability targets, and control losses. Contribute to the growth of HDR's program management services by building a long-term trusted advisory relationship with clients, looking for opportunities to expand our services to address the needs of existing clients, supporting the pursuit of new program contract opportunities, mentoring and training staff working on programs, and supporting practice-wide initiatives. Perform other duties as needed.