Program Manager

The Texas Health and Human Services Commission (HHSC) Access and Eligibility Services (AES) Texas Information and Referral Network (TIRN) department seeks highly qualified candidates to fill the position of Manager V for the 2-1-1 Texas Information and Referral Network (TIRN) within the Community Access section of the Access and Eligibility Services (AES) department. AES is driven by its vision to provide an integrated and streamlined approach to connect individuals to services and supports that reduce institutionalization, allowing individuals to remain in their communities and promote economic and personal self-sufficiency. The ideal candidate will thrive in an environment that emphasizes innovation through new ideas, striving for excellence by taking pride in work, embracing differences as a source of strength, accomplishing more through partnership, leading by example, and learning for continuous improvement. TIRN strives to achieve its goals of delivering best-in-class customer service to clients and stakeholders; strengthening program oversight through quality management, integrity, and accuracy; seeking innovative ways to streamline and improve service delivery; creating and promoting a culture of excellence; and promoting departmental efficiencies and responsible stewardship of agency resources. 2-1-1 TIRN connects Texans to services by providing information and referral to community and governmental resources online at 211texas.org and by phone 24 hours a day, seven days a week. Our staff is well organized, able to multi-task, possess the ability to learn and improve continuously, able to thrive in a challenging, fast-paced, and evolving environment; and have excellent communication skills, a positive attitude, strong work ethic, and a desire to help others.