Program Manager

Innovapptive-posted 3 months ago
Full-time • Mid Level
Houston, TX
251-500 employees
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Innovapptive is a global leader for industrial connected worker solutions that brings front-line workers, back-office and assets together. The company uniquely unlocks all aspects of an enterprise's work management processes with its flagship patented no-code connected worker platform and integrated suite of apps that tightly integrate with enterprise ERP's, enterprise asset management (EAM) and asset performance management (APM) systems. The platform empowers operators, maintenance and warehouse teams to seamlessly collaborate and communicate to carry out work identification to work management workflows. Today, Innovapptive serves some of the world's largest asset intensive customers and helps them attract and retain the best talent with its platform's end to end digital solutions to improve operational efficiencies, safety, compliance, asset uptime, and reliability. Innovapptive is headquartered in Houston, TX, with a Global Center of Excellence in Hyderabad, India and offices in Australia. We are backed by Tiger Global Management, a Global Marquee Fund with over $30 Billion of Assets Under Management (AUM). Tiger Global Management has a reputation of investing and building some of the world's "Unicorn" brands such as Spotify, Netflix, Facebook, LinkedIn, Amazon, Peloton, Harry's, Ola, Flipkart, Freshworks and many more!. Recently in May 2023 Innovapptive raised a Series B investment led by Vista Equity Partners ("Vista"), a leading global investment firm focused exclusively on enterprise software, data and technology-enabled businesses. Existing investor Tiger Global Management also participated in the round. Vista is a leading global investment firm with more than $96 billion in assets under management as of December 31, 2022. The firm exclusively invests in enterprise software, data and technology-enabled organizations across private equity, permanent capital, credit and public equity strategies, bringing an approach that prioritizes creating enduring market value for the benefit of its global ecosystem of investors, companies, customers and employees.

  • Support organizational and project staffing based on customer needs (communicating, managing, executing)
  • Develop and maintain exceptional business relationships with key customer stakeholders and sponsors
  • Ensure day-to-day operations meet SLA/KPI/customer compliance at all levels
  • Ensure that annual portfolio financial objectives are met, including understanding all components of the projects within their portfolio
  • Manage and adhere to delivery best practice methodology
  • Ensure delivery teams provide successful delivery of ongoing project requirements
  • Get trained on Innovapptive products to consult with customers and provide training as needed
  • Provide accurate and timely billing, reporting, and ongoing analysis
  • Guide project managers on resolving risks and issues documented in the project RAID
  • Resolve issues on projects through ongoing management and resolution of any program/team/personnel issues
  • Manage overall delivery team including day-to-day priorities, team engagement, and customer communications
  • Manage personnel responsibilities, team dynamics, mentorship, etc.
  • Perform other duties as assigned
  • BSc/BA diploma in management or a relevant field; MSc/MA is preferred
  • A minimum of 5 years experience as program/project manager
  • Thorough understanding of project/program management techniques and methods (e.g. waterfall and agile delivery models)
  • Strong EAM domain knowledge and prior experience running large SAP or IBM Maximo Implementation Programs
  • Knowledge of industry verticals such as Mining, Utilities, Chemicals, and Oil & Gas
  • Excellent knowledge of performance evaluation techniques and key metrics
  • Outstanding knowledge of data analysis, reporting and budgeting
  • Working knowledge of MS office and program management software (e.g. Basecamp, MS Project etc.)
  • A business acumen with a strategic ability
  • Excellent organizational and leadership skills
  • An analytical mindset with great problem-solving abilities
  • Proven ability to effectively prioritize; ability to plan, organize, monitor, and conclude a project
  • Executive presence
  • Prior experience in JIRA Projects, reporting and dashboarding is preferred
  • Competitive Compensation Package
  • Full benefits (health, 401(k) with company match, etc.)
  • Entrepreneurial spirit with unlimited opportunity to grow
  • Opportunity to work with leading global brands on exciting and impactful projects
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