Program Manager

eBay • Clinton Township, MI

89d • $84,800 - $146,900 • Remote

About The Position

At eBay, we're more than a global ecommerce leader — we're changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We're committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold ideas are welcome, and everyone can bring their unique selves to work — every day. We're in this together, sustaining the future of our customers, our company, and our planet. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for all. TCGplayer, now a part of eBay, connects a global community of millions of buyers with tens of thousands of retailers in a $25B global collectible card game and collectible hobbyist space. We pride ourselves on a culture of inclusion that fosters camaraderie, embraces diversity, and exudes passion. Program Managers are accountable for the success of critical projects and initiatives in support of our strategic priorities. The members of the PMO combine energy, determination, and discipline to ensure every project and program succeeds. We demonstrate versatility in working on a variety of projects and resilience in the face of competing priorities.

Requirements

• 6+ years in relevant industry (technology, product, business strategy, or program management).
• Experience working with Executive Stakeholders and leadership to deliver, monitor and communicate progress towards goals and objectives.
• Experience supporting and influencing strategic planning, OKR setting, and executing strategic initiatives.
• Experience with one or more scaled agile frameworks and familiarity with multiple scaled agile approaches.
• Excellent communication, presentation, and interpersonal skills.
• Expertise in project management methodologies, including program planning, risk management, governance, and resource allocation.
• Proficiency with Jira and the Atlassian product suite, as well as other project management software and the Google suite.
• Proven ability to build strong relationships and collaborate effectively with stakeholders at all levels.
• Experience with complex technical projects and driving successful outcomes in fast-paced environments.
• High level of self-motivation and comfort in ambiguous environments.

Nice To Haves

• Experience in e-Commerce, as well as Fulfillment, Compliance, or Payments projects preferred.

Responsibilities

• Collaborate to gather business needs, identify pain points, and translate them into detailed project requirements.
• Develop comprehensive project plans, including timelines, milestones, resource allocation, and risk mitigation strategies.
• Utilize background in Agile methodologies and Agile project management practices to adapt to changing requirements and prioritize work effectively.
• Provide leadership and direction to the project team, collaborate with cross-functional teams to ensure successful delivery.
• Effectively communicate project status, updates, and potential roadblocks to key stakeholders including Senior leadership, Operations Managers, IT leadership, and Business owners.
• Manage the development and execution of a change management plan for project rollout and any associated training.
• Analyze and troubleshoot complex issues, identify root causes and guide the team towards most effective solutions throughout project lifecycle.
• Interpret data to identify trends, optimize processes, and support decision-making.
• Establish and monitor key performance indicators (KPIs) and metrics to ensure effectiveness of projects.
• Provide ongoing support to users after project go-live.

Benefits

• 401(k) eligibility
• various paid time off benefits, such as PTO and parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Motor Vehicle and Parts Dealers