Program Manager, Zoom Communication Platform

Primerica•Duluth, GA

12d

About The Position

The Program Manager for the Zoom Communications Platform (PMZ), will work directly with key stakeholders to define and implement the integration of Zoom into Primerica's communication eco-system. The PMZ will serve as our principal liaison with the Zoom corporate team as well as the Field. They will be responsible for overseeing and realizing value from our vendor relationship with Zoom. They will work with senior home office and Field leaders to ensure our communications and change management support successful onboarding, training and adoption of our Zoom communications tool. They will provide guidance to IT, Business, and Project team members, providing business objectives and connect features to those objectives to deliver concrete, high business value over time. The program manager will work with key stakeholders across the organization to identify ways Zoom can enhance our sales and further our strategic vision. This role will help support meeting the organization's regulatory and compliance requirements as it relates to storage of "off-channel" communications. They will work with Legal and Compliance to ensure adoption and use of approved tools and migration away from legacy or sunset tools and messaging platforms that fail to meet regulatory compliance requirements. Moreover, the PMZ will be responsible for gaining Field acceptance of Zoom, will communicate with the Field regarding Zoom's benefits including developing and delivering Field communications and training via presentations, webinars, virtual hierarchy meetings, etc.

Requirements

Bachelor's degree or 8-10 equivalent experience in Business, Technology, and Management

Nice To Haves

Project Management Professional License (PMP)
Agile Scrum SAFE certification

Responsibilities

Set the Vision and Strategy
Lead cross functional teams in delivering maximum value from our Zoom relationship.
Serve as our liaison to Zoom Corporate.
Fully implement and maximize the benefit of our contract with Zoom.
Be our primary interface with the Field on Zoom communications and addressing their technical issues.
Manage the Program Teams' Workload
Lead and guide all stakeholders and contributing parties who have a connection to Zoom.
Engage with the talent needed to make Zoom successful.
Provide guidance to ensure Zoom works with our other tools.
Lead stakeholder discovery sessions and demos for senior level internal stakeholders (IT, marketing, operations, legal & compliance, etc.), vendor partners (product and service providers, systems integrators, interactive agencies, development partners, etc.), as well as senior Field leaders to help define what collaboration will be necessary to work through the Zoom road map.
Know the Business and Technology Need
Assess process and system use and be laser focused on KPIs to track progress and manage changes quickly relative to Zoom.
Will work with the data and analytics team to link metrics and analytics to underlying business objectives from the outset; establish and track metrics to see how often featured are utilized and which features are most valuable; and how use of product influences other behaviors.
Identify opportunities for improvement.
Defining what "better" looks like is a central responsibility.
Collaborate and Present to Stakeholders
Provide the analysis necessary to achieve our Zoom goals and evaluate the priority of new features and functionality the Field wants incorporated into Zoom.
Consider ways to reduce expenses by using Zoom's technology and sunsetting comparable legacy systems.
Coordinate Zoom-related activities.
Training and Support
Work closely with marketing and senior Field leaders to develop and execute robust communications and training programs for the Field and home office.
These communications will include, but are not limited to, announcements, presentations to the Field, training modules for POL, Zoom webinars as well as executive and Field working group presentations.
Troubleshoot Field technical issues with key stakeholders.