Program Manager - YMS

project44-posted 2 months ago
Full-time • Mid Level
Chicago, IL
501-1,000 employees
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At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the world. With our Decision Intelligence Platform, Movement, we’re redefining how global supply chains operate. By transforming fragmented logistics data into real-time, AI-powered insights, we empower companies to connect instantly, see clearly, act decisively, and automate intelligently. Our Supply Chain AI enhances visibility, drives smarter execution, and unlocks next-gen applications that keep businesses moving forward. Headquartered in Chicago, IL, with a 2nd HQ in Bengaluru, India, we are powered by a diverse global team that is tackling the toughest logistics challenges with innovation, urgency, and purpose. If you’re driven to solve meaningful problems, leverage AI to scale rapidly, drive impact daily, and be part of a high-performance team – we should talk.

  • Drive multiphase customer implementations effectively, ensuring all deadlines and contractual deliverables are met on time and in scope.
  • Manage several engagements concurrently, potentially between 5 – 6 customers.
  • Facilitate standard project management methodology for all implementations, including leading kick-off calls and providing an overview of project44.
  • Present technical solutions effectively to diverse stakeholder groups and engage with senior executives of large enterprises on both technical and business topics.
  • Conduct weekly status meetings with customers to review progress, obstacles, and upcoming tasks.
  • Provide training sessions tailored to the end user, both remotely and on-site.
  • Ensure post-implementation hyper care for successful transitions to the customer success team.
  • Interface with internal product and engineering resources to communicate customer impact and drive change.
  • Manage financial metrics and enable pre-sales activities to support account expansion plans.
  • Anticipate customer needs and actively troubleshoot issues to further increase time to value.
  • 3-5 years of experience as a program/project manager at a big four consulting firm or at an enterprise SaaS company.
  • In-depth knowledge and experience implementing Enterprise software applications such as WMS, YMS, ERP, CRM or SCM.
  • Ability to manage multiple projects at once, with varying stages of implementation.
  • Highly organized with a strong sense of urgency to meet deadlines.
  • Ability to work autonomously as well as in a team setting, leading large groups of people using indirect authority.
  • Experience working with a cross-functional and geographically dispersed team and customer base.
  • Effective communication and problem-solving skills, customer focus and results orientation.
  • Hands-on onsite experience implementing enterprise product within logistics facilities.
  • Experience providing solutions using IoT devices such as RFID, GPS, PLC, Camera vision and other automated sensors.
  • Experience working with Salesforce, JIRA, Confluence, PowerPoint, and Excel.
  • Relocation assistance for candidates open to moving to Chicago.
  • Diversity and inclusion initiatives.
  • Opportunity to work in a fast-paced, transformative environment.
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