Program Manager, Workplace Technology

Rippling People Center Inc.-posted about 2 months ago

Full-time • Mid Level

Hybrid • San Francisco, CA

1,001-5,000 employees

Publishing Industries

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Our Program Manager, Workplace Technology will lead onsite technology operations across Rippling's NAMER offices, ensuring reliable systems that power our hybrid workplace and in-office events. In addition, this role ensures standards for Global AV, network, and hardware infrastructure, manages vendor partnerships and budgets, and supports IT/AV readiness for new office builds around the world.

Lead all onsite IT/AV operations for Rippling's NAMER offices
Ensure AV systems, cameras, and digital signage are fully functional and up to date
Oversee Wi-Fi network maintenance, site surveys, and upgrades
Partner with the Devices Product team to maintain peripheral inventory in Devices store and proactively manage device updates to prevent mass network outages
Manage AV hardware such as Sonos systems and printers
Provide IT/AV onsite support for live events in SF
Lead RFPs and contract negotiations for Global AV/IT vendors and hardware
Manage ROM budgets, procurement approvals, and cost optimization
Manage IT and AV vendor relationships, negotiate service agreements, and maintain adherence to SLAs
Conduct site surveys and Provide IT/AV scope during design and construction
Oversee vendor project timelines, installations, and commissioning prior to FDOB
Partner with Real Estate on new office openings, expansions, and relocations
Manage Zoom Room configurations
Collaborate with the Physical Security team on Brivo integration and access control systems
Maintain inventory and AV licenses, renewals, and compliance
Partner with Workplace team to ensure seamless tech-enabled daily operations and events
Work closely with Physical Security on camera systems, access management, and incident escalations
Communicate planned outages, updates, and service changes to relevant office channels
Serve as the primary escalation point for NAMER IT/AV issues

5-7 years of experience in Workplace IT, AV operations, or Corporate IT infrastructure
Proven experience managing vendors, budgets, and cross-functional tech projects
Familiarity with Zoom, Access Control Systems, Google Workspace, and Slack
Strong understanding of SaaS ecosystem integrations and automation frameworks
Experience working in a high-growth, tech-focused, multi-site environment
Exceptional communication and stakeholder management skills
Experience leading large-scale IT/AV programs or multi-site buildouts.
Strong program management skills and comfort driving multiple concurrent initiatives.
Ability to document and standardize processes to scale technology operations globally.

Rippling is an equal opportunity employer. We are committed to building a diverse and inclusive workforce and do not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics, Rippling is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected]
Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a defined radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee's role.
This role will receive a competitive salary + benefits + equity.

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