Program Manager, Workforce Health & Wellness (Fixed-Term)

Stanford Health Care•Palo Alto, CA

1d•Onsite

About The Position

This is a Stanford Health Care job. The Program Manager, Workforce Health & Wellness leads a variety of functional and cross-functional improvement programs. This role involves defining the intent of programs, overseeing the development of program goals, deliverables, and tracking/reporting to ensure project goals are met. The manager will assess and document program improvement efforts, define project scope, and implement quality control measures to ensure compliance with department, hospital, and University policies, and government codes and regulations. Key aspects include coordinating and participating in staff training and competency assessments for program equipment, developing unit programs, reviewing reports related to participant performance, tracking advancements in equipment technology, and conducting rounds in patient care areas for consultation and promotion of program goals. The role also involves coordinating training and implementation of program strategies, developing and distributing publicity materials, and collaborating with various organizational stakeholders such as the Department of Nursing, Occupational Health, Rehabilitation Services, Patient Transport, and Security Services to ensure consistent application of program practices. The Program Manager serves as a member of a program committee, reports results to Senior Leadership, maintains data related to program implementation and injuries (including expense reduction), and maintains a quarterly dashboard of outcome/process metrics. They coordinate interdisciplinary communication efforts, manage program design to align with organizational initiatives, develop strategic input for the Director, partner with Operations Manager(s) to identify leadership needs, and coach and mentor department staff through change processes and continuous improvement. Building relationships with various departments and physician groups and understanding their workflows are also crucial. The position requires preparing and maintaining accurate, coherent, timely, and auditable project records and cost estimates.

Requirements

Bachelor's degree in work-related discipline/field from an accredited college or university
Two (2) to three (3) years of progressively responsible and directly related work experience
Demonstrated ability to act as a thought leader and operational expert for assigned areas
Ability to communicate effectively at all organizational levels and in situations requiring instructing, persuading, negotiating, conflict resolution, consulting and advising
Demonstrated experience developing effective written communications, reports and summaries
Ability to establish and maintain effective relationships with widely diverse groups, including individuals at all levels both within and outside the organization and gain their cooperation
Ability to plan, organize, motivate, mentor, direct and evaluate the work of others
Ability to influence others
Ability to resolve conflicts and/or negotiate with others to achieve positive results; establish and maintain effective interpersonal relationships
Knowledge of Lean, Just-in-Time (JIT), Six Sigma and/or Agile/Scrum techniques
Knowledge of Microsoft Word, Excel, PowerPoint, Visio, Access, Project and Outlook
Knowledge of principles of business and management strategic planning, leadership development, and education techniques

Nice To Haves

PMP - Project Mgmt Professional preferred
Current / Active California RN License preferred

Responsibilities

Provides program leadership for assigned functional and cross-functional program improvement efforts.
Manages, assesses, and documents program improvement efforts and scope using standard A3 template.
Defines project scope, goals and deliverables that support business goals in collaboration with the management and other stakeholders.
Implements quality control measures to ensure project and participant compliance with department, hospital and University policies, and government codes and regulations.
Coordinates and participates in staff training and competency assessments for program equipment, supplies, and techniques.
Develops unit programs, roles/responsibilities, and program algorithms as appropriate.
In conjunction with other departments/contacts, reviews reports related to participant performance, and provides additional coaching and/or training, as needed.
Tracks advancements in equipment technology, makes recommendations for additional or replacement equipment; coordinates equipment trials.
Conducts rounds to all patient care areas for consultation, coaching, promotion of program goals and a safe environment.
Coordinates training and implementation of program strategies.
Works with program champions, vendors associated with the program and related hospital departments to develop and distribute publicity materials for program.
Works collaboratively with organizational stakeholders such as the Department of Nursing, Occupational Health, Rehabilitation Services, Patient Transport, Security Services and other departments to ensure the consistent application of program practices across all groups.
Serves as a member of a program committee, and reports results to Senior Leadership, following appropriate communication channels, and attends unit-based meetings to address program issues.
In conjunction with relevant hospital departments, maintains data related to program implementation and injuries, including injury expense reduction.
Maintains quarterly dashboard of outcome/process metrics.
Coordinates all interdisciplinary communication efforts regarding program, including paper forms and patient handouts.
Manages program design and structure to align with organizations’ key initiatives and projects within the assigned group, develops strategic input for the Director regarding business objectives of clients for both current and future projects.
Partners with Operations Manager(s) to identify and develop the leadership needs and internal capacity of the department and facilitates strategic changes in project scope or assignment across the team.
Coaches and mentor’s department staff through change processes and cycles of continuous improvement.
Works with various departments and physician groups, develops relationships with key stakeholders, and understands their departmental workflows.
Prepares and maintains accurate, coherent, timely and auditable project records and cost estimates, as applicable, within department guidelines.