Program Manager, Virtual Care
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About The Position
The Program Manager provides administrative and operational leadership for MGB Virtual Care, specifically Virtual Consults. They are responsible for the continued growth and sustainability of the Virtual Consult portfolio - working in close partnership with key clinical and operational stakeholders within and external to the organization. Efforts must dynamically align with the rapidly changing healthcare industry, payment models, regulations as well as with institutional and department initiatives. The Program Manager will be responsible for the 24x7 operation of virtual consult services - guaranteeing availability of the clinical services, setting realistic client and provider expectations, and ensuring the highest levels of client and provider satisfaction. Operational success will require constant systems analysis/optimization as well as building and preserving trusting relationships.
