Program Manager V

Kaiser Permanente • Pasadena, CA

258d

About The Position

The Program Manager V will be serving as a delivery leader of national strategic growth initiatives. This role will drive strategic initiatives across all lines of business, ensuring alignment with organizational goals and industry standard program management best practices. The Program Manager V will regularly interact with key stakeholders, providing insights, driving decision-making, and influencing strategy at various levels. They will work closely with National Product Managers, business solution consultants/analysts, technology teams, to ensure new products and/or enhancements are delivered on time, within budget, and meeting key objectives. They will also ensure that projects follow standardized governance models while proactively mitigating risks and issues. This role is ideal for a resourceful, critical thinker, and execution expert who thrives in a complex, fast-paced environment, driving meaningful change across the National Health Plan Operations.

Requirements

• Minimum three (3) years experience in a leadership role with or without direct reports.
• Bachelor's degree from an accredited college or university and minimum eight (8) years experience in project management or a directly related field, including minimum four (4) years program management experience OR Minimum eleven (11) years experience in project management or a directly related field including minimum four (4) years program management experience.

Nice To Haves

• Knowledge of Change Management
• Negotiation skills
• Applied Data Analysis
• Financial Acumen
• Conflict Resolution
• Managing Diverse Relationships
• Project Management Tools
• Risk Assessment
• Quality Assurance Process
• Service Focus
• Strategic Program Management

Responsibilities

• Manages large-scale programs or components with multiple workstreams and strategic business goals across departments, functions, or regions.
• Leads the work of large program teams by coordinating and monitoring internal and/or external resources.
• Proactively monitors, identifies, and mitigates program risks, issues, and trigger events by developing mitigation plans and strategies.
• Monitors compliance of program activities by ensuring program plans and team members adhere to relevant policies and procedures.
• Ensures the alignment, buy-in, engagement, and support of diverse program stakeholders.
• Reviews vendor performance levels, ensures service level agreements are met, and participates in contract negotiations with vendors.
• Promotes learning in others by communicating information and providing advice to drive projects forward.
• Listens, responds to, seeks, and addresses performance feedback; provides actionable feedback to others.
• Practices self-leadership; creates and executes plans to capitalize on strengths and improve opportunity areas.
• Adapts to competing demands and new responsibilities; learns from change, challenges, and feedback.
• Models team collaboration within and across teams.
• Conducts or oversees business-specific projects by applying deep expertise in subject area.
• Partners internally and externally to make effective business decisions; solves complex problems.
• Develops work plans to meet business priorities and deadlines; coordinates and delegates resources.
• Recognizes and capitalizes on improvement opportunities; evaluates recommendations made.
• Manages and monitors the program financials of large-scale programs.
• Monitors program performance to ensure programs effectively deliver maximum long term value or benefit to the organization.
• Leads program activities related to organizational change management.
• Communicates a clear vision of program goals and objectives to the team.
• Delivers performance feedback to team members supervisors.
• Identifies and works closely with key stakeholders based on their level of influence and decision making.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: Bachelor's degree