Program Manager, Trust & Safety (User Reporting)
About The Position
At Apple, our goal is to create technology that empowers people and enriches their lives while helping them stay safe, especially our most vulnerable users. The Trust and Safety team plays a pivotal role in meeting this goal by collaborating with product and other cross-functional teams to ensure our customers enjoy the safest, most trusted products and services. The team is at the forefront of defining and implementing policies and operational strategies to combat online interpersonal safety issues, child safety concerns, and illegal content across our global services. Trust and Safety is a dynamic team that thrives on collaboration, innovation, and a hands-on approach to solving complex challenges. DESCRIPTION We are seeking a highly experienced and detail-oriented Moderation and Screening Operations Lead to drive the operational excellence and strategic growth of our online safety initiatives. Reporting to the Head of Policy, External Engagement, and Program Management, you will be instrumental in defining, optimizing, and scaling our global moderation and screening processes. This critical role requires a leader who can navigate complex regulatory landscapes, manage strategic vendor relationships, and collaborate extensively across functions to protect our users from harm. If you are passionate about online safety, thrive in a fast-paced environment, and are eager to innovate beyond standard industry playbooks, we encourage you to apply.
Requirements
- 4+ years of experience leading moderation or content screening operations.
- Proven track record of managing global operations, covering multiple countries and languages.
- Demonstrated experience in vendor management, including performance management, budgeting, and scaling external teams.
- Ability to operationalize policies into clear, executable processes.
- Excellent cross-functional collaboration and communication skills, with the ability to influence and align diverse stakeholders.
- A hands-on approach, with a keen eye for detail and a commitment to operational excellence.
- Some technical proficiency, with the ability to articulate business needs into technical requirements for product and engineering teams.
- Bachelor's degree.
Nice To Haves
- Experience working in a fast-paced, high-growth technology company.
- Familiarity with various moderation tools and technologies.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
5,001-10,000 employees
