Trust & Safety Manager
About The Position
The Trust & Safety Manager owns Pareto's expert integrity function end-to-end. You'll be responsible for defining the standards, building the systems, and leading the team that ensures our expert platform remains fair, safe, and trustworthy—for experts, for customers, and for Pareto. This is not a reactive moderation role. You're building a proactive integrity engine: designing risk frameworks, embedding Trust & Safety into the expert lifecycle, and partnering with Product and AI to turn complex judgment into scalable systems. You'll operate as a cross-functional leader who sits at the intersection of policy, operations, and technology. The best person in this role thinks rigorously about risk, designs processes with the precision of an engineer, and leads their team with the judgment and fairness of a good judge.
Requirements
- 6+ years in Trust & Safety, integrity, risk, fraud, or investigations—ideally at a marketplace, platform, or data company
- Demonstrated experience owning or leading an integrity/T&S function, not just contributing to one
- Track record of designing structured, auditable enforcement systems: intake workflows, escalation logic, severity frameworks, sanctions ladders
- Strong SQL skills: able to independently query data, build dashboards, and investigate anomalies without waiting on a data team
- Strong analytical mindset: comfortable defining metrics, tracking case trends, and using data to improve policy and process
- Experience partnering with Product and Engineering to translate judgment-based work into scalable tooling or automation
- Ability to write clear, defensible decision rationale—and to coach others to do the same
- Calm, precise operator in high-stakes, ambiguous situations with competing pressures
- Demonstrated ability to lead small teams with high standards for quality and consistency
Nice To Haves
- Experience at a two-sided marketplace or gig economy platform (Uber, Upwork, Fiverr, Scale AI, etc.)
- Exposure to Know Your Customer (KYC), identity verification, fraud tooling, or compliance frameworks
- Experience building AI-assisted moderation, risk scoring, or case triage workflows
- Background in audit, compliance, legal operations, or quality assurance
- Familiarity with distributed workforce or expert marketplace dynamics
- Comfortable using AI tools (e.g. Claude, Cursor, ChatGPT) to independently prototype dashboards, scripts, or workflow automations—without needing an engineer to do it for you
Responsibilities
- Own the T&S Charter and Enforcement Framework
- Build and Run the Investigations Engine
- Lead and Develop the T&S Team
- Embed T&S into the Expert Lifecycle
- Lead T&S's Relationship with Product and Engineering
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
