Program Manager/Training Lead

Contact Government Services, LLC • Albany, NY

121d • $180,000 - $200,000

About The Position

Here at CGS, we are seeking a Program Manager/Training Lead to assist with the design, development, and delivery of training for internal and external audiences for a government client. CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Requirements

• Ability to design and develop comprehensive training approach, curriculum, and materials, including manuals, tutorials, and e-learning modules.
• Minimum of 5 years’ experience developing training for clients.
• Strong leadership skills to manage and guide the training team.
• Ability to manage multiple concurrent training workstreams, ensuring quality, on-time deliverables.
• Bachelor’s degree in a relevant field required.
• Minimum of 7 years’ experience managing training and communications teams and schedules.
• Experience with Salesforce preferred.
• Must have experience using Adobe Captivate for training development.
• Ability to obtain a Public Trust clearance.
• Must be a United States citizen.

Nice To Haves

• Experience with Salesforce.

Responsibilities

• Review draft Training Plans and collaborate with the transformation readiness team to finalize.
• Design, develop, and deliver substantive and role-based training as defined in the VCF Transformation Training Plan.
• Design, develop, and co-deliver VCF Substantive training for VCF staff on end-to-end claims lifecycle processes.
• Design and create user-friendly, professional quality graphics and communication media for How-To Guides, website content, and other communications vehicles.
• Provide support to staff to ease the transition and ensure a successful rollout of the transformed claim review and operational processes.
• Design and develop myVCF system training using training materials delivered by the myVCF System Integrator.
• Design and develop communication materials for internal and external audiences.
• Submit for approval by VCF all communications and training materials and track the materials through the approval process.

Benefits

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 11-50 employees