Program Manager, Talent Acquisition Operations

Zipline•South San Francisco, CA

2d•$150,000 - $175,000

About The Position

Zipline is hiring a Program Manager, Talent Acquisition Operations to build and scale the systems that power how we hire. This is a high-impact, highly cross-functional IC role for someone who thrives in ambiguity and can operate at both the strategic and executional level. You won’t just improve recruiting processes, you’ll define them. You’ll partner with Recruiting, People, Finance, and leadership to build a world-class, data-driven hiring engine.

Requirements

At least 5–7 years experience in program management, recruiting ops, or people ops
Experience working with ATS tools like Greenhouse
Solid stakeholder management and project execution skills

Responsibilities

Own and improve Greenhouse configuration, workflows, and usability
Build and maintain offer templates in Greenhouse
Implement and optimize DocuSign offer letter automation
Develop and maintain a centralized Recruitment Handbook
Identify gaps and drive improvements across the end-to-end recruiting lifecycle
Oversee Recruiting Coordination
Design and help deliver hiring manager training (interviewing, structured hiring, best practices)
Create scalable resources to improve interview quality and consistency
Partner with leadership to prioritize hiring roles
Build and streamline the headcount approval process
Align recruiting efforts with business priorities and budget
Support definition and rollout of leveling frameworks and career ladders
Help implement standardized compensation ranges
Ensure offer processes are consistent, equitable, and efficient
Build and improve the employee referral program
Enhance candidate experience through better processes and communication
Build and maintain recruiting dashboards and reporting
Track and improve key metrics (time-to-fill, funnel conversion, etc.)
Provide insights to support data-driven hiring decisions