program manager, Strategy, Planning and Operations Excellence

Starbucks • Seattle, WA

223d • Remote

About The Position

Now Brewing - program manager - Strategy, Planning and Operations excellence! #tobeapartner From the beginning, Starbucks set out to be a different kind of company. One that not only celebrated coffee and the rich tradition, but that also brought a feeling of connection. We are known for developing extraordinary leaders who share this passion and are guided by their service to others. This role contributes to Starbucks success by leading business planning and operational improvements within Global Business Services (GBS). It is responsible for developing and maintaining the operational roadmap, rhythm of the business, and service management practices while ensuring organizational readiness for onboarding new clients and services. The role partners cross-functionally to strengthen, standardize, and govern service management capabilities with a continuous improvement mindset. Change leadership is a constant in this dynamic and evolving environment. The ideal candidate is a strategic and analytical thinker who can clearly articulate value propositions, influence across stakeholders, and operate effectively across internal teams. They are a self-starter with a strong bias for action & purpose, skilled at identifying and eliminating bottlenecks, anticipating business needs, and making informed trade-offs. This role models and acts in alignment with Starbucks guiding principles.

Requirements

• Progressive application of continuous improvement, root cause analysis, standards development, program management and change management methodologies & tools (8 years)
• Exceptional facilitation skills using a variety of methodologies (8 years)
• General business experience in large, matrixed organizations (8 years)
• Proficient in internal business communication and coordination (8 years)
• Systems and process analysis, design and deployment (6 years)
• Bachelor's degree strongly preferred

Responsibilities

• Establishes and maintains practices for strategy development, rhythm of business, service management, and continuous improvement resulting in operational excellence.
• Works autonomously in an ambiguous environment to identify and fix business capability gaps and help implement service management best practices.
• Builds strong relationships with peer group and senior leadership both inside and outside of the organization.
• Ensures alignment of proposed programs and projects within business unit, functional area and/or company goals and strategies and coordinates alignment with all relevant stakeholders.
• Nimbly adapts to shifting priorities while continuing to assess the overall health of existing programs and priorities.
• Serves as a thought partner and change leader to colleagues, stakeholders, clients, and sponsors.

Benefits

• Access to medical, dental, vision, basic and supplemental life insurance, and other voluntary insurance benefits.
• Short-term and long-term disability.
• Paid parental leave.
• Family expansion reimbursement.
• Paid vacation from date of hire.
• Sick time (accrued at 1 hour for every 25 hours worked).
• Eight paid holidays and two personal days per year.
• Participation in a 401(k) retirement plan with employer match.
• Discounted company stock program (S.I.P.).
• Starbucks equity program (Bean Stock).
• Incentivized emergency savings and financial well-being tools.
• 100% upfront tuition coverage for a first-time bachelor's degree through Arizona State University’s online program.
• Student loan management resources and access to other educational opportunities.
• Backup care and DACA reimbursement.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Food Services and Drinking Places
• Education Level: Bachelor's degree