Program Manager SME

Zantech•Washington, DC

102d•Hybrid

About The Position

Are you looking for your next challenge? Are you ready to work with a performance-based small company? At Zantech, we are a dynamic Woman Owned Small Business focused on providing complex, mission-focused solutions with a proven track record of outstanding customer performance and high employee satisfaction. We would love to talk with you regarding the next step in your career. Come join our team! Zantech is looking for a talented Program Manager SME to contribute to the success of our Business Process Improvement and Management Support Services project for an upcoming Hybrid role based out of the Washington DC Metro area. The Program Manager SME will play a crucial role in leading program and project management support for the USCIS Business Process Improvement and Management Support Services project. The Program Manger SME will provide executive management consulting, program implementation support, and business management services to enhance operational performance and efficiency across VER and FOD directorates.

Requirements

Minimum of 10 years of progressive experience in program and project management, including at least 5 years managing large-scale, complex federal programs or initiatives
Demonstrated ability to lead cross-functional teams and manage competing priorities
Experience with Agile methodologies, program planning, risk management, and performance reporting
Strong communication and stakeholder engagement skills at the executive level
Bachelor's degree in Business Administration, Public Administration, Information Technology or a related field
Project Management Professional (PMP)
Program Management Professional (PgMP) or equivalent
US Citizenship and the ability to obtain and maintain an active DHS background investigations or higher clearance, per contract requirements.

Nice To Haves

Master's degree
Agile certification
SAFe certification

Responsibilities

Facilitate cross-functional collaboration across VER, FOD, USCIS, DHS, and with the larger immigration enterprises
Ensure policy and operational alignment through regular coordination meetings, documented action items, and tangible process improvements
Develop and implement data-driven strategies to optimize operational efficiency, with quarterly progress reports on key performance indicators (KPIs)
Conduct technology assessments and provide actionable recommendations for IT enhancements, including adoption of emerging technologies such as artificial intelligence (AI)
Deliver detailed business requirement documentation, including process flow diagrams, use cases, and functional specifications to support IT development initiatives
Implement and scale Agile methodologies with clearly defined roles, responsibilities, and success criteria
Establish and maintain governance artifacts (e.g., RACI charts, project charters, and gate reviews) to ensure consistent oversight and accountability
Facilitate/promote enterprise-wide collaboration among VER, FOD, USCIS, and DHS objectives
Develop strategic roadmaps and implementation plans
Provide governance support through regular project health assessments, identifying risk and recommending mitigation strategies
Establish performance monitoring mechanisms to track project outcomes, providing monthly status reports