Program Manager, Shelter and Housing

CATHOLIC COUNCIL FOR SOCIAL CONCERNS INC•Des Moines, IA

About The Position

The Program Manager, Shelter and Housing is responsible for the overall management of the Emergency Family Shelter (EFS), including staffing, daily operations, administrative activities, and budget oversight. Reporting to the Director of Programs, the Program Manager ensures service quality, regulatory compliance, and accreditation standards. The role also focuses on building community partnerships and identifying new funding and development opportunities to enhance services aligned with the organization's mission of providing safe, supportive housing for families in need.

Requirements

Bachelor’s Degree in Human Services, Public Administration, or related field; 3+ years related job experience and/or training; or equivalent combination of education and experience.
2+ years’ experience working with the homeless or other vulnerable populations required, preferably in a residential setting.
2+ years’ experience in a supervisory role, including ability to train employees and build a cooperative team culture.
Solid knowledge of human and social service programs and practices.
Knowledge of management principles and practices.
Knowledge of budgeting and fiscal management principles.
Knowledge of contracts and grants preparation and management.
Demonstrated skills in program planning and implementation. Ability to analyze and interpret policies, contractual language, and financial reports.
Excellent verbal and written communication skills. Ability to effectively present information and respond professionally to inquiries from clients, regulatory agencies, and members of the community. Ability to communicate effectively and diplomatically.
Excellent interpersonal skills. Ability to establish relationships and maintain good judgment and boundaries when handling various personalities, cultural backgrounds, age groups, and different personal practices or beliefs.
Strong organizational skills. Ability to work under pressure and manage multiple priorities in a fast-paced environment, while dealing with a constant influx of problems and interruptions.
Demonstrates initiative and creativity in the identification of solutions to problems.
Proficiency in Microsoft Office Suite and related software. Ability to learn program specific software applications.
May require on-call coverage assistance including nights, weekends, and holidays, with availability to respond to emergency calls, including urgent shelter staff consultation and facility-related needs.
Some travel may be required. Must have a valid driver’s license and be able to successfully pass Motor Vehicle Record check. Must provide own transportation, meeting auto insurance coverage requirements, with mileage reimbursement provided.
Ability to pass a criminal background screening, including Child and Dependent Adult Abuse registry check is required. Compliance with Safe Environment training and monthly bulletins.
Must maintain absolute confidentiality of information, written or verbal, according to policy and legal requirements.
Attend staff meetings, community meetings, approved seminars, agency trainings/retreats, and professional conferences.
Possess a strong commitment to the mission of Catholic Charities including the understanding of Catholic Social Teaching and ability to demonstrate the philosophy and values of the agency. Employees are expected to support the Catholic Social Teaching principles in public forum. Fulfillment of the employee’s job responsibilities should be consistent with the teachings of the Catholic Church.

Nice To Haves

Master’s Degree preferred.

Responsibilities

Provide comprehensive management of the Emergency Family Shelter and any subsequent housing programs, including fiscal management, operations, administration, staffing, and quality practices of the program.
Promote a positive, cooperative work environment, aligned with organizational values, while ensuring a safe, supportive residential setting for clients. Respond to client crises or critical incidents as needed, providing leadership and support to staff in managing complex situations.
Under the direction of the Director of Programs, ensure program and service compliance with licensing, accreditation, state and federal standards, and other appropriate regulatory or professional requirements.
Identify opportunities for new or existing program development expansion. Assist with research, feasibility studies, and analysis related to the identification and development of new programs, new services within existing programs, or other endeavors. Collaborate with other Program Managers to assess needs and define gaps, ensure program goals are designed and implemented, and that programs are working together where appropriate to support the achievement of strategic initiatives.
Identify and participate in partnership building activities to increase collaboration with communities and various stakeholders.
Lead Performance Quality Improvement (PQI) for the Emergency Family Shelter and related housing programs. Work with staff to develop a systematic, formal approach to the analysis of program activities and efforts to improve quality performance. Develop and implement strategies for measuring program/organizational performance, conducting data analysis, and reporting outcomes data in support of Council on Accreditation (COA) processes and compliance.
Manage program budget, billing, invoices, and other fiscal needs. Coordinate, communicate, and prepare timely submission of program bills and invoices. Review monthly financials. Assist Director of Programs with Fiscal Year Budgets for Emergence Family Shelter and related housing programs.
Author and/or assist in writing grant applications to include corporate/foundation grants, government grants and contracts, requests for proposals, and other opportunities.
Work with Community Relations Manager in coordination of volunteers, orientation, training and stewardship.
Serve on the Leadership Council team and work with other Program Managers to ensure efficient collaboration with all programs in the delivery of quality services. Attend regular staff meetings, team meetings, and supervision meetings.
Participate in continued training as required.
Perform other duties as assigned.

Benefits

Competitive pay
35-hour workweek
Generous vacation and sick pay
14 paid holidays
Paid Parental Leave
Tuition Reimbursement
Comprehensive benefits including Medical, Dental, Vision, and Flex Spending Plans
Employer-paid Life Insurance and Long-Term Disability Insurance
403(b) retirement plan with employer matching
A supportive and uplifting working environment