Program Manager/Senior Consultant

Insight

3d

About The Position

The Program Manager/Senior Consultant has ServiceNow experience and expertise in one or more platform areas, usually 5+ years of experience.
What you’ll do at Insight/Infocenter
•ServiceNow technical consulting
•Leading and supporting team of developers, leading workshops
•Configuration and integrations
•Work with internal personnel on projects involving multiple disciplines.
•Ability to troubleshoot issues.
•Understand highly technical problems and be able to suggestion solutions.
•Work closely with Insight/Infocenter teammates to ensure timely delivery of product and coordination of technology resources at client locations.
•Maintain a knowledge set of new technologies.
•Other duties as assigned.

Requirements

• BS in Computer Science (or in a related field) or equivalent work experience.
• Minimum of 5 years of software industry experience required.
• A customer service or support background is also desired.
• Having a manufacturer or industry certification is a plus.
• Must have exposure to large corporate networks and the skills required to support this type of environment.
• Must display high-level troubleshooting competencies.
• Proven track record of managing a successful business a plus.
• Must have exceptional communication skills including written, oral and presentation.
• Must possess strong analytical skills.
• Must have exceptional interpersonal skills to work with clients.
• Must be able to work independently.
• Due to the ever-changing nature of the industry, incumbents must keep abreast of the software solutions offered by manufacturers and their direct competitors.

Nice To Haves

• A customer service or support background is also desired.
• Having a manufacturer or industry certification is a plus.
• Proven track record of managing a successful business a plus.

Responsibilities

• ServiceNow technical consulting
• Leading and supporting team of developers, leading workshops
• Configuration and integrations
• Work with internal personnel on projects involving multiple disciplines.
• Ability to troubleshoot issues.
• Understand highly technical problems and be able to suggestion solutions.
• Work closely with Insight/Infocenter teammates to ensure timely delivery of product and coordination of technology resources at client locations.
• Maintain a knowledge set of new technologies.
• Other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 5,001-10,000 employees